{"id":3183057,"url":"https://alion.io/job/arrow-customer-service-associate","title":"Customer Service Associate","company":{"id":1757520,"name":"Arrow Electronics","domain":"arrow.com","url":"https://alion.io/company/arrow-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":58,"open_postings":116,"ghost_share":0.698,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Casablanca, Morocco"],"countries":["MA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-23T22:14:03Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-24T05:29:10Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"Position:\nCustomer Service AssociateJob Description:\nCustomer Service Associate\nABOUT THE ROLE\nCustomer Service Associateis responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with clean order load. From order load the Customer Service Associate takes care of backlog management actions through to invoice and delivery of parts to nominated customers. Customer Service Associatealso manage customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.\nCustomer Service Associateat Arrow is responsible for:\nOrder to Invoice process\nCommunication with Customers, Suppliers and delivering after-sales service for Business Customers (telephone, mail)\nOrder Management\nManaging and handling of all relevant backlog alerts\nManaging and responding to all requested customer backlog changes\nClose cooperation with other departments like Sales, Asset and Logistics\nDriving On-Time-Delivery performance in line with customer and company goals\nGenerating customer satisfaction\nDriving efficiency\nA FEW THINGS YOU ARE AN EXPERT AT\nEnglish on C1 level \nGood knowledge of MS office\nCustomer Service experience (might be also sales)\nAccountability\nCommunication and coordination skills\nCustomer oriented attitude\nTeam player\nOUR OFFER\nInteresting career development opportunities in a quickly growing environment\nPrivate health insurance\nCIMR \nFantastic working culture where you can make an impact\n\nABOUT US\nArrow Electronics is a global provider of products, services and solutions to industrial and commercial users of electronic components and enterprise computing solutions. With 2016 reported revenue of $24 billion, Arrow is a Fortune 200 company on the list of US Fortune 500 Company.\nWorking with Arrow puts you in the forefront of technology. Engage and discover the possibilities when you take your career to the unequivocal leader of IT distribution and services. Every day, our teams are developing value added solutions that are deployed in thousands of customers to optimize, secure and control their IT infrastructure.\nLocation:\nMA-Casablanca, Morocco (Boulevard Al Quods)Time Type:\nFull timeJob Category:\nSales","description_format":"text","description_chars":2248,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Morocco","iso":"MA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Electronic Components Distribution"],"lifecycle":[{"event":"open","at":"2026-10-23T22:14:03Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":22,"reasons":["conf:24","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/arrow-customer-service-associate","json_url":"https://alion.io/job/arrow-customer-service-associate.json","meta":{"generated_at":"2026-10-25T09:07:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13044,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1757520},"rest":"https://alion.io/mcp/rest/get_company?id=1757520"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farrow-customer-service-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farrow-customer-service-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farrow-customer-service-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arrow-customer-service-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farrow-customer-service-associate"}]}