{"id":3932521,"url":"https://alion.io/job/arrow-electronics-customer-order-support","title":"Customer Order support","company":{"id":1757520,"name":"Arrow Electronics","domain":"arrow.com","url":"https://alion.io/company/arrow-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tlaquepaque, Mexico","Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-08T05:14:16Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Position:\nCustomer Order supportJob Description:\nWhy You'll Love this Role:\nStrong businesses are built on strong support teams. At Arrow, our Business Support professionals help drive operational excellence by connecting people, improving processes, and enabling collaboration across our global organization. Whether you're supporting business operations, coordinating projects, or helping teams work more efficiently, you'll contribute to continuous improvement, deliver exceptional service, and help build a more agile, connected, and innovative business.\nWhat You'll Do\nProvide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.\nAssist Sales with overall Quote to Order activities.\nResponsible for Post-order to Invoice including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end process.\nBacklog Management.\nWork with the Asset and different portals to expedite factory purchase orders to meet customer open order demands.\nManage inbound customer order formats (pdf, e-mail, Microsoft Office documents).\nSubmit supplier requirements which include Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); assist in maintenance for contract pricing.\nSupport sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.\nWork closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.\nSupport sales team with RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request), and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.).\nWho are we looking for\n1 year of experience or High school graduate with equivalent related experience.\nIndustry experience is preferred in a similar field.\nDesirable knowledge of ERP systems (Oracle). \nBasic to intermediate knowledge of Microsoft Excel is a must.\nExperience supporting sales efforts.\nCommunication skills teamwork-oriented.\nAbility to communicate fluently in English.\nWork Arrangement:\nHybrid: 3 days in office / 2 days from home\nWhat’s In It for you?\nAt Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.\n30 days of Christmas bonus\n40% vacation premium\n12 vacation days + 2 floating days, holidays and sick days\nVision Assistance\nDental Assistance\nLife Insurance\nMajor Healthcare Insurance\nFood/Pantry Vouchers\nRestaurant Vouchers\nSavings Fund\nGrowth Opportunities, and more!\nApply now!\nAbout Arrow\nWe believe new technologies have the power to make life not only different, but better. At Arrow, we're helping make that future possible. We enable customers and suppliers to design and distribute technology around the world, connecting people, ideas, and innovation to solve real-world challenges. Guided by our purpose of making the benefits of technology accessible to all, we provide expertise, solutions, and connections that help shape what's next. As a global technology solutions provider, Arrow offers opportunities to learn, collaborate, and build a meaningful career while making an impact around the world.\nLife at Arrow\nAt Arrow, we believe innovation starts with people. We create an environment where collaboration, curiosity, and continuous learning help our employees grow and make a meaningful impact every day. From your first day, you'll have opportunities to build new skills, work alongside talented teams around the world, and contribute to technology that helps shape a better future. Because when our people grow, innovation moves forward.\n#LI-DR1\n#LI-Hybrid\nAnnual Hiring Range/Hourly Rate:\n$16,650.00 - $19,816.59 MXN MonthlyActual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.\nLocation:\nMX-JAL-Tlaquepaque, Mexico (Guadalajara office)Time Type:\nFull timeJob Category:\nBusiness SupportEEO Statement:\nPlease be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.\nArrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. 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