{"id":3916506,"url":"https://alion.io/job/arrow-electronics-customer-satisfaction-entry-level","title":"Customer satisfaction - entry level","company":{"id":1757520,"name":"Arrow Electronics","domain":"arrow.com","url":"https://alion.io/company/arrow-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":61,"open_postings":117,"ghost_share":0.726,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tlaquepaque, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-07T12:44:48Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Position:\nCustomer satisfaction - entry levelJob Description:\nWhy You'll Love This Job:\nStrong businesses are built on strong support teams. At Arrow, our Business Support professionals help drive operational excellence by connecting people, improving processes, and enabling collaboration across our global organization.\nWhether you're supporting business operations, coordinating projects, or helping teams work more efficiently, you'll contribute to continuous improvement, deliver exceptional service, and help build a more agile, connected, and innovative business.\nWhat You'll Do:\nResponsible for facilitating the product return and replacement process \nProvide support to the department, RMA Production Control and Vendor Returns through RMA research, administrative tasks, and process improvements \nRespond to and process RMA requests, including issuing credit to customers \nInvestigate customer RMA requests through WMS transaction history, Unity/CORS/DMS order history, inventory adjustments, special handling requirements, quality alerts, review of QOIs, datasheets and other documentations \nInterface with multiple warehouses, sales, asset, and suppliers for issue resolution \nManage internal and external communications that come through the email, chat and phone \nDocument all return transactions accurately in the system. \nObtain RMA approval from the supplier by submitting return requests through email or supplier portal, ensuring all required documentation is included. \nInitiate return shipment to the supplier upon RMA approval, track delivery, and follow up to obtain the failure analysis report and final disposition of the returned material. \nWho We're Looking For\n0-2 years of relevant experience related in Customer Service, Returns, review Quality of product and warehouse collaboration.\nKnowledge of MS Office - Excel, Word, Outlook \nEffective communication skills across multiple departments (warehouse, sales, asset, customers) \nAdvanced written and verbal communication skills in English \nExperience with CRM / Ticket systems\nTroubleshooting skills, adaptability, competent multitasker \nFlexible with schedule \nWhat's In It For You\nAt Arrow, we're committed to helping our employees thrive, both at work and beyond. Along with competitive compensation, we offer a range of benefits that support your health, financial wellbeing, work-life balance, and professional growth. Your benefits may include:\n30 days of Christmas bonus\n40% vacation premium\n12 vacation days plus 2 floating days, sick days and holidays\nSavings Fund\nLife Insurance\nHealthcare Insurance\nPrescription Eyeglasses benefit\nDental Assistance\nFood Vouchers\nRestaurant Vouchers\nGrowth Opportunities\nAnd more!\nAnnual Hiring Range/Hourly Rate:\n$13,875.00 - $18,000.00 MXN Monthly\nAbout Arrow\nWe believe new technologies have the power to make life not only different, but better.\nAt Arrow, we're helping make that future possible. We enable customers and suppliers to design and distribute technology around the world, connecting people, ideas, and innovation to solve real-world challenges.\nGuided by our purpose of making the benefits of technology accessible to all, we provide expertise, solutions, and connections that help shape what's next. As a global technology solutions provider, Arrow offers opportunities to learn, collaborate, and build a meaningful career while making an impact around the world.\nLife at Arrow\nAt Arrow, we believe innovation starts with people. We create an environment where collaboration, curiosity, and continuous learning help our employees grow and make a meaningful impact every day.\nFrom your first day, you'll have opportunities to build new skills, work alongside talented teams around the world, and contribute to technology that helps shape a better future. Because when our people grow, innovation moves forward.\nEEO Statement:\nPlease be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.\nArrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)\nLocation:\nMX-JAL-Tlaquepaque, Mexico (Guadalajara office)Time Type:\nFull timeJob Category:\nSupply Chain ServicesEEO Statement:\nArrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)\nAll Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.","description_format":"text","description_chars":4841,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Growth opportunities","Life insurance"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","IT Resellers & VARs","Electronic Components Distribution"],"lifecycle":[{"event":"open","at":"2026-11-07T12:44:48Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.636,"p_room":0.55,"age_days":9,"expected_fill_days":7,"reasons":["conf:1","win:tail","comp:junior,brand"],"computed_at":"2026-11-07T14:30:53Z"},"pay":null,"html_url":"https://alion.io/job/arrow-electronics-customer-satisfaction-entry-level","json_url":"https://alion.io/job/arrow-electronics-customer-satisfaction-entry-level.json","meta":{"generated_at":"2026-11-07T14:30:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18739,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1757520},"rest":"https://alion.io/mcp/rest/get_company?id=1757520"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farrow-electronics-customer-satisfaction-entry-level"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farrow-electronics-customer-satisfaction-entry-level"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farrow-electronics-customer-satisfaction-entry-level"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arrow-electronics-customer-satisfaction-entry-level\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farrow-electronics-customer-satisfaction-entry-level"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3916506}},{"tool":"search_jobs","arguments":{"company":"arrow.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3916506},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}