# Customer Service Officer

Position: Customer Service OfficerJob Description: Principal Accountabilities Through primarily telephone interaction, this sales professional will support an account portfolio of valued customers to locate and secure the right products or services for their specific needs. Occasionally working with the Field Sales Representative, supplier partners, engineers, and other internal Arrow resources, the Account Specialist is to offer exemplary customer service and product knowledge expertise with an aim to expand marketshare, and grow our business. Daily activities of the role include, but are not limited to: Quote Bill of Materials (BOM) and ensure that registered pricing is reflected in all quotes. Systematically manage own assigned portfolio by taking proactive and regular actions related to sales and the administration of the account. Understand the Distributor Total Available Market (DTAM); Coordinate with internal corporate resource groups to ensure customer satisfaction. Be a team player by working collaboratively and synergistically with colleagues across Arrow. Demonstrated ability to influence and to interact at multiple levels of an organization. Identifying new sales opport

- **Id**: 3916445
- **Url**: <https://alion.io/job/arrow-electronics-customer-service-officer-2>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: middle
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Yokohama, Japan
- **Countries**: JP
- **Hiring countries total**: 0
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-04T00:00:00Z
- **Employer posted date**: 2026-11-04
- **Last verified at**: 2026-11-12T12:40:18Z
- **Board verified**: yes
- **Days open**: 8
- **Description format**: text
- **Description chars**: 2617
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Wholesale, IT Resellers & VARs, Electronic Components Distribution

## Company

- **Id**: 1757520
- **Name**: Arrow Electronics
- **Domain**: arrow.com
- **Url**: <https://alion.io/company/arrow-com>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: B
- **Score**: 75
- **Open postings**: 79
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Time to fill p50 days**: 23
- **Computed at**: 2026-11-12T10:38:37Z

## Trust

- **Level**: ok
- **Days open**: 8

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **Japan** — Iso: JP; Kind: country

## Lifecycle

- Event: open; At: 2026-11-07T12:44:48Z

## Liveness

- **Score**: 62
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.692
- **P room**: 0.9
- **Age days**: 8
- **Expected fill days**: 23
- **Reasons**: conf:14, stale_co, wave, velocity, win:mid, comp:brand
- **Computed at**: 2026-11-12T10:38:37Z

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.