{"id":3941327,"url":"https://alion.io/job/arrow-electronics-customer-service-representative-global-supply-chain-services","title":"Customer Service Representative - Global Supply Chain Services","company":{"id":1757520,"name":"Arrow Electronics","domain":"arrow.com","url":"https://alion.io/company/arrow-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":76,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gdańsk, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false}],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-11-11T02:54:35Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"Position:\nCustomer Service Representative - Global Supply Chain ServicesJob Description:\nWe are looking for an experienced Customer Service professional who is ready to take the next step in their career and grow within our Global Supply Chain Services. This is a great opportunity for someone who not only enjoys working with international customers, but is also curious about AI, automation and new technologies and wants to contribute to projects focused on process improvement and operational efficiency.\nAbout the Role\nArrow Global Supply Chain Services is a division of Arrow Electronics that manages highly complex, high-volume global supply chains for large OEMs and suppliers. As a Customer Service Representative, you will be a key part of our global service organization, working alongside Service Centers in Sweden, China, Hungary, Mexico and Poland. You will act as the primary point of contact for our customers, ensuring high-quality service delivery, smooth order management and efficient issue resolution.\nThe role offers an opportunity to contribute to continuous improvement initiatives, including projects related to process optimization, automation and the use of AI-supported tools. We are therefore looking for someone who combines strong customer service expertise with a proactive mindset and genuine interest in how technology can make everyday processes smarter and more efficient.\nWhat You Will Be Doing\nContribute to process improvement and automation initiatives, exploring how AI and digital tools can help simplify workflows and increase operational efficiency.\n\nServe as the main point of contact for customers, managing daily communication via email and internal tools.\n\nTake ownership of the Order-to-Invoice process, including order entry and customer backlog maintenance.\n\nMonitor and track customer orders to ensure timely and accurate delivery.\n\nCoordinate with different internal teams to resolve issues quickly and effectively.\n\nProactively manage customer expectations by providing updates, handling escalations and addressing concerns.\n\nManage customer supply shortages.\n\nResolve shipment and invoice discrepancies.\n\nCreate and distribute defined reports to customers on a regular basis.\n\nCollaborate with internal teams to optimize service performance and enhance customer satisfaction.\n\nAnalyze order patterns and customer feedback to identify opportunities for improvement.\n\nMaintain accurate system data and customer profiles.\n\nWhat We Are Looking For\n2-3 years of solid experience in customer service, order management, supply chain operations or a similar role.\n\nInterest in AI, automation and emerging technologies, with hands-on experience using AI-powered tools such as Claude or similar solutions being a strong plus.\n\nA continuous-improvement mindset and curiosity about how technology can be used to streamline processes and improve the customer experience.\n\nStrong interpersonal and communication skills, including fluency in English, both written and spoken.\n\nA customer-first mindset and a genuine passion for delivering high-quality service.\n\nExcellent problem-solving, time-management and multitasking abilities.\n\nStrong organizational skills and attention to detail.\n\nAbility to work independently while being an effective member of a global team.\n\nExperience working with international customers would be a strong advantage.\n\nWhat We Offer\nMyBenefit platform with Multisport.\n\nPrivate healthcare package provided by Medicover\n\nHybrid working model with 3 days per week in the office.\n\nA dynamic, international work environment within a leading global organization.\n\nA friendly, supportive atmosphere with a focus on work-life balance.\n\nAbout Arrow Electronics\nArrow Electronics is a global technology company that helps guide innovation forward by connecting customers and suppliers with technology, products, services and solutions.\nAt Arrow, our employees live in a world of “Five Years Out”, where new technologies, materials and ideas are shaping what comes next. Joining Arrow means becoming part of an international organization where technology, innovation and collaboration come together to solve complex business challenges.\nArrow is an equal opportunity employer committed to creating a diverse and inclusive work environment for all qualified individuals.\nPlease send your CV in English\n#LI-JN #LI-hybrid\nLocation:\nPL-Gdansk, Poland (Aleja Grunwaldzka)Time Type:\nFull timeJob Category:\nBusiness Support","description_format":"text","description_chars":4475,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Supply Chain","Wholesale","IT Resellers & VARs","Electronic Components Distribution"],"lifecycle":[{"event":"open","at":"2026-11-08T14:57:23Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.35,"p_room":0.28,"age_days":54,"expected_fill_days":22,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/arrow-electronics-customer-service-representative-global-supply-chain-services","json_url":"https://alion.io/job/arrow-electronics-customer-service-representative-global-supply-chain-services.json","meta":{"generated_at":"2026-11-11T10:28:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17930,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1757520},"rest":"https://alion.io/mcp/rest/get_company?id=1757520"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farrow-electronics-customer-service-representative-global-supply-chain-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farrow-electronics-customer-service-representative-global-supply-chain-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farrow-electronics-customer-service-representative-global-supply-chain-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arrow-electronics-customer-service-representative-global-supply-chain-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farrow-electronics-customer-service-representative-global-supply-chain-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3941327}},{"tool":"search_jobs","arguments":{"company":"arrow.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3941327},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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