{"id":3937831,"url":"https://alion.io/job/arrow-electronics-customer-support-associate-manager-2","title":"Customer Support Associate Manager","company":{"id":1757520,"name":"Arrow Electronics","domain":"arrow.com","url":"https://alion.io/company/arrow-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Gdańsk, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T00:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-11-08T09:55:25Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Position:\nCustomer Support Associate ManagerJob Description:\nLooking for your next big challenge? Arrow has the right opportunity for you!\nArrow is seeking a Customer Support Associate Manager to lead our EMEA Value Added Services (VAS) Quoting and Order Management organization based in Gdansk, Poland.\nIn this leadership role, you will oversee the EMEA VAS Quoting and Order Management organization, balancing operational priorities, customer expectations, and business objectives across multiple functions. You'll work closely with Sales, Supply Chain, Manufacturing, Asset, and Customer Service teams to drive operational performance, resolve complex challenges, and ensure an exceptional customer experience. Success in this role requires strong decision-making, people leadership, and a continuous improvement mindset, with a focus on developing talent, optimizing processes, and supporting the ongoing growth of the EMEA VAS business.\n What you will be doing\nLead and develop the EMEA VAS Quoting and Order Management teams, fostering a high-performance culture focused on customer experience, collaboration, and continuous improvement.\nProvide day-to-day operational leadership for both Pre-Booking (Quoting) and Post-Booking (Order Management) activities.\nServe as the primary escalation point for EMEA VAS operational issues, customer concerns, and stakeholder requests.\nDrive execution of quoting, order management, backlog management, and customer support processes to ensure service level commitments are achieved.\nPartner with Inside Sales Representatives, Asset teams, Supply Chain teams, Manufacturing Operations, and Customers to support business objectives and customer requirements.\nMonitor and manage backlog performance, order aging, expedites, allocations, material constraints, and other operational metrics.\nSupport and oversee quoting activities, including pricing, BOM reviews, service feasibility assessments, and proposal development.\nCoordinate and prioritize critical customer requests to ensure uninterrupted production and successful fulfillment of customer commitments.\nDevelop team members through coaching, mentoring, training, performance management, and career development planning.\nAnalyze operational data and generate actionable insights through reporting and Business Intelligence (BI) tools.\nPrepare and present operational reviews, leadership updates, and executive business reports.\nDrive process improvement initiatives and identify opportunities to increase efficiency, scalability, and customer value.\nWhat You'll Need\nDemonstrated people leadership, coaching, and employee development experience.\nStrong analytical and problem-solving skills with the ability to make data-driven decisions.\nExperience presenting operational performance and business updates to leadership.\nAbility to influence and collaborate across multiple functions and geographic regions.\nExperience managing multiple priorities in a fast-paced environment.\nDisposition to take meetings in different time zones occasionally. \nStrong verbal and written communication skills in English are required.\nAbility to travel based on business needs.\nMust have knowledge of manufacturing support and / or supply chain operations.\nMust have experience leading customer support, quoting, order management, supply chain, or operations teams.\nWhat we offer:\nFull-time position.\nPermanent employment contract preceded by a 3-month probation period.\nPrivate medical care program.\nCafeteria including Multisport card.\nHybrid working model (3 days per week from our Gdańsk office).\nOpportunity to lead an international team supporting strategic EMEA customers.\nWorking in a multicultural environment.\nWho we ar e\nAs Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting network of relationships with industry leaders, both on the supplier and customer side.\n#LI-hybrid\nLocation:\nPL-Gdansk, Poland (Aleja Grunwaldzka)Time Type:\nFull timeJob Category:\nBusiness Support","description_format":"text","description_chars":4206,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Cafeteria","Hybrid work"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","IT Resellers & VARs","Electronic Components Distribution"],"lifecycle":[{"event":"open","at":"2026-11-08T09:55:25Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.76,"p_room":0.44,"age_days":27,"expected_fill_days":23,"reasons":["conf:2","win:tail","crowd:junior,brand"],"computed_at":"2026-11-08T12:02:11Z"},"pay":null,"html_url":"https://alion.io/job/arrow-electronics-customer-support-associate-manager-2","json_url":"https://alion.io/job/arrow-electronics-customer-support-associate-manager-2.json","meta":{"generated_at":"2026-11-08T12:02:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25738,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1757520},"rest":"https://alion.io/mcp/rest/get_company?id=1757520"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farrow-electronics-customer-support-associate-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farrow-electronics-customer-support-associate-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farrow-electronics-customer-support-associate-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arrow-electronics-customer-support-associate-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farrow-electronics-customer-support-associate-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3937831}},{"tool":"search_jobs","arguments":{"company":"arrow.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3937831},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}