{"id":3934250,"url":"https://alion.io/job/arrow-electronics-customer-support","title":"Customer Support","company":{"id":1757520,"name":"Arrow Electronics","domain":"arrow.com","url":"https://alion.io/company/arrow-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tlaquepaque, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-08T05:14:16Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Position:\nCustomer SupportJob Description:\nWhy You'll Love This Role\nStrong businesses are built on strong support teams. At Arrow, our Business Support professionals help drive operational excellence by connecting people, improving processes, and enabling collaboration across our global organization. Whether you're supporting business operations, coordinating projects, or helping teams work more efficiently, you'll contribute to continuous improvement, deliver exceptional service, and help build a more agile, connected, and innovative business.\nWhat You’ll Do:\nProvide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. \nResponsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing. \nSupport sales team with direct customer contact within Planned Demand and Quality assurance processes. Includes coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, New Part, and Item Status Change reports; own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert’s, Quality, etc) and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge\nAssist Inside Sales with overall Quote to Order objectives including loading SDT (Sales Desktop) quotes under 50-line items, forwarding quotes in PDF format to Quote Center, monitoring PM views, updating quote extensions, ordering samples and coordinating contract signature completion with legal.\nWho We Are Looking For:\nTypically requires a 2-year degree and 2-3 years of experience. \nHas developed knowledge and skills through formal training or considerable work experience.\nWorks within established procedures with a moderate degree of supervision.\nIdentifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.\nIntermediate knowledge of Microsoft Excel.\nAbility to communicate fluently in English.\nWork Arrangement:\nHybrid: 3 days in office / 2 days from home\nWhat's In It For You\nAt Arrow, we're committed to helping our employees thrive, both at work and beyond. Along with competitive compensation, we offer a range of benefits that support your health, financial well being, work-life balance, and professional growth. Your benefits may include:\n30 days of Christmas bonus\n40% vacation premium\n12 vacation days plus 2 floating days, sick days and holidays\nVision and Dental Assistance\nLife Insurance\nHealthcare Insurance\n10% Food/Pantry Vouchers\nRestaurant Vouchers\n13% Savings Fund\nAbout Arrow\nWe believe new technologies have the power to make life not only different, but better. At Arrow, we're helping make that future possible. We enable customers and suppliers to design and distribute technology around the world, connecting people, ideas, and innovation to solve real-world challenges. Guided by our purpose of making the benefits of technology accessible to all, we provide expertise, solutions, and connections that help shape what's next. As a global technology solutions provider, Arrow offers opportunities to learn, collaborate, and build a meaningful career while making an impact around the world.\nLife at Arrow\nAt Arrow, we believe innovation starts with people. We create an environment where collaboration, curiosity, and continuous learning help our employees grow and make a meaningful impact every day. From your first day, you'll have opportunities to build new skills, work alongside talented teams around the world, and contribute to technology that helps shape a better future. Because when our people grow, innovation moves forward.\nAnnual Hiring Range/Hourly Rate:\n$19,991.67 - $23,000.00 MXN Monthly\nActual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.\nEEO Statement:\nPlease be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.\nArrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)\nLocation:\nMX-JAL-Tlaquepaque, Mexico (Guadalajara office)Time Type:\nFull timeJob Category:\nBusiness SupportEEO Statement:\nArrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)\nAll Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.","description_format":"text","description_chars":5965,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Life insurance"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","IT Resellers & VARs","Electronic Components Distribution"],"lifecycle":[{"event":"open","at":"2026-11-08T05:14:16Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.807,"p_room":0.75,"age_days":19,"expected_fill_days":23,"reasons":["conf:0","win:late","comp:junior,brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/arrow-electronics-customer-support","json_url":"https://alion.io/job/arrow-electronics-customer-support.json","meta":{"generated_at":"2026-11-08T05:58:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12930,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1757520},"rest":"https://alion.io/mcp/rest/get_company?id=1757520"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farrow-electronics-customer-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farrow-electronics-customer-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farrow-electronics-customer-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arrow-electronics-customer-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farrow-electronics-customer-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3934250}},{"tool":"search_jobs","arguments":{"company":"arrow.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3934250},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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