{"id":3916391,"url":"https://alion.io/job/arrow-electronics-technical-support-specialist-level-2-ca-by-broadcom","title":"Technical Support Specialist Level 2 - CA by Broadcom","company":{"id":1757520,"name":"Arrow Electronics","domain":"arrow.com","url":"https://alion.io/company/arrow-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon ECS","optional":false},{"name":"Apache Tomcat","optional":false},{"name":"Java","optional":false},{"name":"Oracle","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-06-01T00:00:00Z","employer_posted_date":"2026-06-01","last_verified_at":"2026-11-08T12:27:05Z","board_verified":true,"closed_at":null,"days_open":160,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":160},"description":"Position:\nTechnical Support Specialist Level 2 - CA by BroadcomJob Description:\nOur Story\nWe are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.\nAt Arrow ECS we are at the forefront of IT applications and infrastructure services, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructure, network traffic load balancers and many other products services. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.\nOur team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.\nWhat You Will Be Doing at Arrow?\nYour job as a Technical Support Engineer providing support via email/telephone/remote sessions to our global customers. Working primarily on Broadcom technologies. You will deliver our range of technical support services and investigate any issues with CA by Broadcom products mainly in AOD & IMS domains.\nProvide troubleshooting support to CA customers via phone, email, and Remote sessions promptly while maintaining a strong customer-first mind-set throughout the lifecycle of the query.\nReplicate customer configurations as required to troubleshoot complex errors.\nDevelop technical skills in selected products and be willing to learn new technologies across various disciplines.\nUndertake training to achieve and maintain accreditation in selected products.\nAttend and host remote support sessions with customers/vendors to diagnose faults, review configurations, and resolve technical issues.\nAccurately document all work activities in the customer support ticketing system.\nDemonstrate superb customer service skills, being sensitive to customer concerns whilst confidently managing the interaction.\nEmbrace the team’s culture of knowledge sharing by documenting and linking all technical learnings to existing solutions and creating new knowledge-based articles to be shared with both customers and colleagues.\nWork collaboratively with Escalation Engineers and colleagues in a fast-paced environment across various teams to ensure the optimum technical solution and advice is provided to the customer. \nWho Are We Looking For?\nThe ideal candidate would be someone passionate about application support, Security, Automation, and always willing to stretch their capabilities with new skills and challenges.\nIn this role, you will have the opportunity to acquire lots of new skills, so you must be keen to learn and embrace new technologies and commit to rapid skills development.\nTherefore, what is essential for us:\nExcellent English language skills both written and verbal.\n2-3 years of experience working in IT customer support or similar roles.\nGood interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations.\nStrong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.\nTeam player, able to solve problems and work effectively both within a team and individually.\nFlexibility to adapt to changing demands in a direct customer-facing role.\nA very good understanding in one or more areas of the following: foundational networking knowledge. OS Linux & Windows, APIs, Tomcat, Java, SSL/HTTPS Certificates, Database concepts (Oracle and SQL) and Infrastructure Management.\nAbility to analyse logs, identify patterns and resolve complex cases.\nWillingness to work outside of normal business hours.\nPrevious experience in busy technical support departments.\nAdditional language skills (German, French, or Spanish) would be a plus but not essential.\nLocation:\nEG-New Cairo, Egypt (Uvenues)Time Type:\nFull timeJob Category:\nEngineering and Technology","description_format":"text","description_chars":4131,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"Spanish","level":"All levels","optional":false},{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Egypt","iso":"EG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","IT Resellers & VARs","Electronic Components Distribution"],"lifecycle":[{"event":"open","at":"2026-11-07T12:44:48Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.218,"p_room":0.28,"age_days":160,"expected_fill_days":23,"reasons":["conf:0","win:tail","crowd:junior,brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/arrow-electronics-technical-support-specialist-level-2-ca-by-broadcom","json_url":"https://alion.io/job/arrow-electronics-technical-support-specialist-level-2-ca-by-broadcom.json","meta":{"generated_at":"2026-11-08T13:09:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27905,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1757520},"rest":"https://alion.io/mcp/rest/get_company?id=1757520"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farrow-electronics-technical-support-specialist-level-2-ca-by-broadcom"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farrow-electronics-technical-support-specialist-level-2-ca-by-broadcom"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farrow-electronics-technical-support-specialist-level-2-ca-by-broadcom"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arrow-electronics-technical-support-specialist-level-2-ca-by-broadcom\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farrow-electronics-technical-support-specialist-level-2-ca-by-broadcom"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3916391}},{"tool":"search_jobs","arguments":{"company":"arrow.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3916391},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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