{"id":3916397,"url":"https://alion.io/job/arrow-electronics-technical-support-specialist-level-2-vmware-by-broadcom","title":"Technical Support Specialist Level 2 - VMware by Broadcom","company":{"id":1757520,"name":"Arrow Electronics","domain":"arrow.com","url":"https://alion.io/company/arrow-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon ECS","optional":false},{"name":"Linux","optional":false},{"name":"Replicate","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-01-14T00:00:00Z","employer_posted_date":"2026-01-14","last_verified_at":"2026-11-08T09:55:25Z","board_verified":true,"closed_at":null,"days_open":298,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":298},"description":"Position:\nTechnical Support Specialist Level 2 - VMware by BroadcomJob Description:\nOur Story\nWe are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.\nAt Arrow ECS we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.\nOur team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.\nWhat You Will Be Doing at Arrow?\nYour job as a Technical Support Engineer providing support via email/telephone/remote sessions to our global customers. Working primarily on Broadcom technologies. You will deliver our range of technical support services and investigate any issues with VMware by Broadcom products such as vSphere, vSAN, Aria Suite, and more, and assist Level 1 engineers.\nProvide troubleshooting support to VMware customers via phone, email, and Remote sessions promptly while maintaining a strong customer-first focus throughout the lifecycle of the query.\nReplicate customer configurations as required to troubleshoot complex errors.\nUndertake to develop and maintain technical skills in selected products.\nUndertake training to achieve and maintain accreditation in selected products.\nAttend and host remote support sessions with customers/vendors to diagnose faults, review configurations, and resolve faults.\nCompletely and accurately document all work activity in the customer support tracking system.\nExpanding knowledge to other products in addition to vSphere, such as vSAN, NSX, and VMware Cloud Director.\nAssisting Level 1 engineers with technical guidance and troubleshooting techniques\nDemonstrate superb customer service skills, being sensitive to customer concerns whilst confidently managing the interaction.\nEmbrace the team’s culture of knowledge sharing by documenting and linking all technical learnings to existing solutions and creating new knowledge-based articles to be shared with both customers and colleagues.\nWork collaboratively with Escalation Engineers and colleagues in a fast-paced environment across various teams to ensure the optimum technical solution and advice is provided to the customer. \nWho Are We Looking For?\nThe ideal candidate would be someone passionate about Virtualization, networking, storage, and Linux.\nIn this role, you will have the opportunity to acquire lots of new skills, so you must be keen to learn and embrace new technologies and commit to rapid skills development.\nTherefore, what is essential for us:\nExcellent English language skills both written and verbal.\n2-3 years of experience working in IT customer support or similar roles.\nGood interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations.\nStrong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.\nTeam player, able to solve problems and work effectively both within a team and individually as necessary.\nFlexibility to adapt to changing demands in a technical direct customer-facing role.\nA thorough understanding of common networking protocols. Knowledge of TCP/IP, routing, switching and related protocols, network environments, and topologies.\nGood understanding of vSphere, storage, networking, and troubleshooting techniques.\nUnderstanding of how virtual machines are created, cloned, and managed.\nUnderstanding of CPU, RAM, Disk, and Storage types (NAS, SAN, RAID, SSD, HDD).\nAbility to analyze logs, identify patterns and resolve complex cases.\nWillingness to work outside of normal business hours.\nPrevious experience in busy technical support departments.\nForeign language skills (German, French, or Spanish) would be a plus but not essential.\nLocation:\nEG-New Cairo, Egypt (Uvenues)Time Type:\nFull timeJob Category:\nEngineering and Technology","description_format":"text","description_chars":4405,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"Spanish","level":"All levels","optional":false},{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Egypt","iso":"EG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","IT Resellers & VARs","Electronic Components Distribution"],"lifecycle":[{"event":"open","at":"2026-11-07T12:44:48Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.158,"p_room":0.28,"age_days":298,"expected_fill_days":23,"reasons":["conf:0","win:tail","crowd:junior,brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/arrow-electronics-technical-support-specialist-level-2-vmware-by-broadcom","json_url":"https://alion.io/job/arrow-electronics-technical-support-specialist-level-2-vmware-by-broadcom.json","meta":{"generated_at":"2026-11-08T10:07:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21834,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1757520},"rest":"https://alion.io/mcp/rest/get_company?id=1757520"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farrow-electronics-technical-support-specialist-level-2-vmware-by-broadcom"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farrow-electronics-technical-support-specialist-level-2-vmware-by-broadcom"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farrow-electronics-technical-support-specialist-level-2-vmware-by-broadcom"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arrow-electronics-technical-support-specialist-level-2-vmware-by-broadcom\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farrow-electronics-technical-support-specialist-level-2-vmware-by-broadcom"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3916397}},{"tool":"search_jobs","arguments":{"company":"arrow.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3916397},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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