{"id":4055203,"url":"https://alion.io/job/arrow-international-pos-coordinator-onsite","title":"POS Coordinator (onsite)","company":{"id":1979810,"name":"Arrow International","domain":"arrowinternational.com","url":"https://alion.io/company/arrowinternational","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"A","score":88,"open_postings":7,"ghost_share":0,"stale_share":0.286,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cleveland, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Monday.com","optional":false},{"name":"Trello","optional":false}],"status":"live","first_seen_at":"2026-11-10T19:24:27Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T04:24:42Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nJoin the Fun at Arrow International!\nArrow International is the world’s #1 maker of charitable gaming products, from pull tabs and bingo paper to cutting-edge electronic gaming systems. Our products power entertainment in social and gaming venues around the globe-and we’re growing fast!\nWe're building a winning culture that’s all about teamwork, passion, and innovation. At Arrow, you’re not just another employee, you’re part of a high-performing team that’s redefining fun and giving back to communities. We believe in rewarding your hard work with profit-sharing, 401(k) matching, great benefits, and paid time off including a bonus week every July!\nIf you're looking for a career that’s exciting, meaningful, and full of opportunity, Arrow is the place to be.\nPosition Summary\nArrow International is seeking an Operations Coordinator to keep our Point-of-Sale Specialist teams running on schedule, to partner with sales on urgent and high-priority requests and dispatch for seamless scheduling across teams. This role owns the daily schedule and the flow of internal requests: receiving them, assigning them to the right person, and following each one through completion. You will clear roadblocks quickly, monitor team output, and build schedules that spread work evenly across the team while consistently meeting installation volume goals.\nKey Responsibilities\nScheduling and Workload Balancing\nOwn the daily schedule for the POS Operations team: confirm coverage each morning and adjust in real time as needs change\nBuild and maintain schedules proactively while keeping workload as equal as possible across the team\nReview each person's assigned jobs, and tasks weekly, and rebalance when one person is carrying more than their share\nResolve scheduling conflicts, double-bookings, and coverage gaps as they appear\nManage scheduling coverage for conventions, market launches, and PTO coverage.\nRequest Intake and Assignment\nReceive internal requests from Sales, Dispatch and Point of Sale Specialists through email, ticketing system, forms and log and assign each one\nAssign each request to the right person based on skill, availability, location, and current workload\nSet priorities and due dates, confirm the assignee has what they need, and update requestors as necessary\nPartner with sales on urgent and high-priority requests: confirm what is needed and by when, then adjust the schedule and assign the right person swiftly\nFollow up on open requests and maintain communication with the assignee\nRoadblock Resolution\nAct as the first point of contact when work is stuck: find the cause, identify the owner, and drive it to resolution\nArrow International | Operations Coordinator Page 2 of 3\nAnticipate roadblocks by reviewing upcoming schedules, deadlines, parts, and resource needs for conflicts\nEscalate issues that need a decision to Operations Manager with the context and recommended options, not just the problem\nKeep a log of recurring roadblocks and propose process fixes\nSupport for Dispatch and Point of Sale Specialists\nDispatchers: coordinate job assignments, route and time changes, and Point of Sale Specialist availability so dispatch has accurate information\nPoint of Sale Specialists: confirm schedules, job details, equipment, and supplies, and relay changes quickly\nKeep handoffs between these teams clean so nothing falls through the gaps\nEnsure warehouse parts stock for POS Specialist’s stays above minimum levels at all warehouse hubs, replenishing stock as needed.\nOutput Monitoring and Reporting\nMonitor each team member's output, including completed jobs, requests closed, hours worked, re-work, and escalate to management as necessary.\nPrepare weekly and monthly reports on workload distribution, capacity, utilization, and schedule adherence\nFlag trends early, such as repeated overload, missed deadlines, or idle capacity, and recommend adjustments\nAccuracy and Process\nCheck schedules, and orders for errors before they reach other teams\nVerify with internal teams daily on upcoming needs to assign proactively\nMaintain accurate records of attendance and resource allocation\nHelp create and refine standard operating procedures and checklists that reduce errors\nRequirements\nHelp create and refine standard operating procedures and checklists that reduce errors\nRequired Qualifications\n[1-3] years of experience in operations, scheduling, dispatch, administration, or project coordination\nDemonstrated attention to detail, including catching errors in schedules, records, or data before they cause problems\nProven ability to manage a busy, changing daily schedule and re-prioritize quickly\nExperience assigning work across remote, in field teams and keeping workloads fair and balanced\nStrong problem-solving skills: you identify what is blocking progress and work out how to clear it\nComfort working with internal teams such as dispatchers, sales, and Point of Sale Specialists, while adapting your communication to each\nHands-on experience with CRM such as Salesforce, SAP including entering, updating, and auditing records\nExperience with project or work management software such as Monday.com, Trello, Jira, or confluence.\nProficiency with calendar and scheduling tools\nResponsive clear written and verbal communication, especially under time pressure\nPreferred Qualifications\nExperience coordinating fully remote teams over multiple jurisdictions\nBasic spreadsheet skills, including formulas and pivot tables\nExperience tracking team productivity and building workload or capacity reports\nComfortable learning new software quickly and training teammates on it\nWhat Success Looks Like\nSchedules are accurate, published on time, and rarely need same-day fixes\nWorkload is spread evenly, and no one on the team is consistently overloaded or underused\nEvery internal request is assigned quickly, tracked, and closed, with the requester kept informed\nRoadblocks are spotted early and cleared fast, and recurring ones are fixed at the source\nPoint of Sale Specialists trust that the schedule and the information behind it are correct\nLeadership has reliable reports on team output, capacity, and schedule adherence\nDiversity and Inclusion Statement\nAt Arrow International, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that embracing our differences makes us stronger, more innovative, and better positioned to serve our communities. We are proud to be an equal opportunity employer and strive to create an environment where everyone feels welcome, supported, and empowered to succeed.\nEqual Opportunity Statement\nArrow International is an equal opportunity employer. We recruit, hire, train, and promote individuals in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical or mental disability-except where such disability prevents performance of essential job functions and cannot be reasonably accommodated in accordance with applicable laws.\nAmericans with Disabilities Act (ADA) Statement\nArrow International is committed to complying with the spirit and requirements of the Americans with Disabilities Act (ADA). If you require a reasonable accommodation to complete an application, participate in the interview process, undergo any pre-employment testing, or otherwise take part in the employee selection process, please contact us at .\nTo ensure a safe and productive work environment, all candidates who receive a conditional job offer must successfully pass a confidential pre-employment drug screening, which generally consists of a hair drug test, and receive an acceptable result as a condition of employment.\nArrow International does not accept unsolicited resumes from third-party agencies. Resumes submitted without an approved vendor agreement will become the property of Arrow International, and no fees will be paid if the candidate is hired.\n#INDS&S","description_format":"text","description_chars":8091,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-11-11T04:24:42Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 2 · green card filings: 5","filings_12m":2,"filings_prev_12m":8,"green_card_filings_12m":5,"median_offered_wage_usd":99643,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":61,"reasons":["conf:1","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/arrow-international-pos-coordinator-onsite","json_url":"https://alion.io/job/arrow-international-pos-coordinator-onsite.json","meta":{"generated_at":"2026-11-11T09:10:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15053,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1979810},"rest":"https://alion.io/mcp/rest/get_company?id=1979810"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farrow-international-pos-coordinator-onsite"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farrow-international-pos-coordinator-onsite"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farrow-international-pos-coordinator-onsite"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arrow-international-pos-coordinator-onsite\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farrow-international-pos-coordinator-onsite"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4055203}},{"tool":"search_jobs","arguments":{"company":"arrowinternational.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4055203},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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