{"id":1775031,"url":"https://alion.io/job/arrow-international-technical-documentation-special-projects","title":"Technical Documentation & Special Projects","company":{"id":1979810,"name":"Arrow International","domain":"arrowinternational.com","url":"https://alion.io/company/arrowinternational","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Product","role_family":"Product","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cleveland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":89000,"max_usd":174000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":644},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-06T14:44:18Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-10T22:46:19Z","board_verified":true,"closed_at":null,"days_open":96,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":95},"description":"Description\nJoin the Fun at Arrow International!\nArrow International is the world’s #1 maker of charitable gaming products, from pull tabs and bingo paper to cutting-edge electronic gaming systems. Our products power entertainment in social and gaming venues around the globe-and we’re growing fast!\nWe're building a winning culture that’s all about teamwork, passion, and innovation. At Arrow, you’re not just another employee, you’re part of a high-performing team that’s redefining fun and giving back to communities. We believe in rewarding your hard work with profit-sharing, 401(k) matching, great benefits, and paid time off including a bonus week every July!\nIf you're looking for a career that’s exciting, meaningful, and full of opportunity, Arrow is the place to be.\nPosition Summary\nThe Technical Documentation and project specialist will curate, design and facilitate solutions that align with the needs of our team of sales and subject matter experts and customers. The role requires an individual who is knowledgeable in adult learning and instructional design strategies for performance-based outcomes, can innovate, move quickly, and not be constrained by how things have been done before.\nRequirements\nPrimary Roles and Responsibilities\nPartner with product leadership, product marketing, engineering teams, and cross-functional teams to deliver documentation and knowledge to our employees and customers\nCreate and manage content, such as feature articles, demo videos, how-to, and tip sheets that will be made available to customers through our customer facing site, including working with product management in creating bids & proposals.\nCreate base documentation on core products.\nOwn content creation for Training and Service manuals as well as QRC’s (Quick reference cards),\nOwn communication of training for all products, features and facilitation to Employees, Customers, and Partners\nDevelop a deep understanding of user profiles and client needs to articulate technical solutions to common business problems\nExperience and Education\n2 years of technical writing and documentation experience developing relevant curriculum, or an equivalent combination of education and experience required.\n3+ years of relevant professional experience (Product Technical Writer, Quality Assurance Engineering, etc.)\nExperience taking challenging, complex ideas and concepts and making them understandable and appealing to diverse audiences\nMix creativity with technical terms to author product writings that educate users without confusing them\nServe as the voice of our users when collaborating with engineering by implementing feedback and product improvements to the material created.\nDevelop supported opinions and suggest improvements that benefit our customers\nAccept feedback, provide supported opinions, and develop team relationships and workflow that lead to the best possible outcomes\nStrong writing skills, ability to create technical product documentation and instructional materials\nAbility to be a self-starter; demonstrating the ability to work independently and collaborate with multiple teams\nPassionate about working in a small team and fast-moving environment.\nPHYSICAL DEMANDS/WORKING CONDITIONS:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.\nSpecific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.\nThe noise level in the work environment is low.\nMay be required to sit for long and/or extended periods of time.\nDiversity and Inclusion Statement\nAt Arrow International, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that embracing our differences makes us stronger, more innovative, and better positioned to serve our communities. We are proud to be an equal opportunity employer and strive to create an environment where everyone feels welcome, supported, and empowered to succeed.\nEqual Opportunity Statement\nArrow International is an equal opportunity employer. We recruit, hire, train, and promote individuals in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical or mental disability-except where such disability prevents performance of essential job functions and cannot be reasonably accommodated in accordance with applicable laws.\nAmericans with Disabilities Act (ADA) Statement\nArrow International is committed to complying with the spirit and requirements of the Americans with Disabilities Act (ADA). If you require a reasonable accommodation to complete an application, participate in the interview process, undergo any pre-employment testing, or otherwise take part in the employee selection process, please contact us at .\nTo ensure a safe and productive work environment, all candidates who receive a conditional job offer must successfully pass a confidential pre-employment drug screening, which generally consists of a hair drug test, and receive an acceptable result as a condition of employment.\n#INDS&S","description_format":"text","description_chars":5432,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gaming","Professional Services","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-03T16:21:38Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2 · green card filings: 5","filings_12m":2,"filings_prev_12m":8,"green_card_filings_12m":5,"median_offered_wage_usd":99643,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.357,"p_room":0.28,"age_days":95,"expected_fill_days":25,"reasons":["conf:11","velocity","win:tail","crowd:"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/arrow-international-technical-documentation-special-projects","json_url":"https://alion.io/job/arrow-international-technical-documentation-special-projects.json","meta":{"generated_at":"2026-10-11T04:43:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3742,"day_limit":5000,"remaining_today":1258,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1979810},"rest":"https://alion.io/mcp/rest/get_company?id=1979810"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farrow-international-technical-documentation-special-projects"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farrow-international-technical-documentation-special-projects"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farrow-international-technical-documentation-special-projects"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arrow-international-technical-documentation-special-projects\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farrow-international-technical-documentation-special-projects"}]}