{"id":2949344,"url":"https://alion.io/job/arrowhead-winch-it-support-specialist","title":"IT Support Specialist","company":{"id":1888910,"name":"Arrowhead Winch","domain":"arrowheadwinch.com","url":"https://alion.io/company/arrowheadwinch","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Broken Arrow, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":141000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":461},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false}],"status":"live","first_seen_at":"2026-10-20T14:18:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T07:06:59Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Arrowhead Winch engineers and manufactures industrial winch, hoist and drive systems under the BRADEN, CARCO and Gearmatic brand names in Broken Arrow and Okmulgee, Oklahoma. We are seeking a talented individual to join our Information Technology Team as IT Support Specialist. This position is a full-time, on-site, role based in Broken Arrow, Oklahoma. Benefits include 401K with matching up to 5%, plus profit sharing plan; medical, dental and vision plans; flexible spending and health savings accounts; paid short- and long-term disability program; paid life insurance; and paid holidays, sick and vacation time. Our work environments are clean, climate controlled and safe. Arrowhead Winch does require applicants to complete a background check, drug test, and pre-employment physical as a condition of employment. Our goal is for all employees to work safely without injury while maintaining the highest safety standards in compliance with company policies.\nInformation Technology Support Specialist\nPosition Overview: Provide IT support services for our organization’s computer assets. Assists with planning, design, testing, and integrates an organization’s systems infrastructure, including the installation and setup of hardware and software.\nIT Support Specialist Essential Functions/Responsibilities:\nAssisting customers and staff with hardware and software challenges\nAssisting call-ins or live chat with technical difficulties\nAnticipate and report the cost of replacing or updating computer items\nOffer technical support to company staff and troubleshoot computer problems\nReview diagnostics and assess the functionality and efficiency of systems\nResolving IT support requests from employees\nAnswering employee questions regarding computer systems\nFamiliar with O365 administration and troubleshooting\nChanging configurations, settings and permissions to fix computer issues\nGathering and analyzing data to diagnose problems with computer systems\nExperience with Active Directory account management\nCaptures, understands, translates, and documents customer requirements\nInstalling new software and hardware drivers and updating existing ones as needed\nUpdating employees on the status of their service requests\nLogging all service requests and updating tickets as needed\nHelp with network troubleshooting strategies to help reduce downtime and decrease maintenance costs\nTravel to remote locations as needed\nOther duties as assigned\nIT Support SpecialistQualifications:\nAssociates or Bachelor’s Degree in Computer Science, Information Technology, or related field or equivalent experience.\nMinimum 7 years experience\nPhysical Demands and Work Environment:\nMust remain in a stationary position (sit/stand) for extended periods. \nMust operate a computer for extended periods. \nMust have adequate vision for computer work and reviewing documents. \nMust be physically capable of lifting, up to 35 lbs., occasionally. \nMust be physically capable of occasional bending, squatting, or stooping.\nMust be able to hear and speak clearly for effective communication. \nMust be physically capable of standing for extended periods in a shop setting.\nMust be physically able to be around electrical and heavy equipment.\nMust wear required PPE when in applicable areas.\nArrowhead provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, military and/or veteran status, disability, or any other characteristic protected by federal, state, or local laws in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. If accommodation required, contact HR at 918-259-3259.","description_format":"text","description_chars":3863,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-10-20T19:30:56Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":29,"reasons":["conf:11","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/arrowhead-winch-it-support-specialist","json_url":"https://alion.io/job/arrowhead-winch-it-support-specialist.json","meta":{"generated_at":"2026-10-22T19:08:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2288,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1888910},"rest":"https://alion.io/mcp/rest/get_company?id=1888910"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farrowhead-winch-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farrowhead-winch-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farrowhead-winch-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arrowhead-winch-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farrowhead-winch-it-support-specialist"}]}