{"id":3219558,"url":"https://alion.io/job/arrowmfgoffroad-technical-account-manager","title":"Technical Account Manager","company":{"id":2680862,"name":"Arrowmfgoffroad","domain":"arrowmfgoffroad.com","url":"https://alion.io/company/arrowmfgoffroad","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Woodstock, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":100000,"currency":"CAD","period":"year","gross":null,"usd_annual":71480},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GD&T","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-08T15:30:49Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-27T18:38:43Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Arrow Machine and Fabrication Group is an engineering-focused solution provider of machined castings, fabrications, and assemblies. We serve OEM customers across various industries, including rail, material handling, mining, defense, heavy truck, agriculture, power systems, construction, nuclear, engineered products, architecture, and forestry. We have access to the broadest range of metalwork solutions worldwide through our elite group of companies. Arrow focuses on providing innovative design, quality craftsmanship, and exceptional customer service.\nGroup Division:\nAt Arrow Engineered Products, we design and manufacture turnkey solutions for a wide range of customers with needs in nuclear, chemical mixing, heat exchanger, and autoclave systems, including fuel storage and various custom-designed pressure and non-pressure systems, all in compliance with ASME, PED, ULC, and API certified design criteria.\nCompensation Range: $90,000 up to $100,000 annually\nScope & Mandate\nThis role covers AEP's industrial processing business: mixing systems, agitators, process tanks and vessels, conveyors, processing equipment, and machined/fabricated components for industrial OEMs and end-user processors.\nPrimary Account Focus\nExisting industrial processing and mixing-systems OEM accounts.\nProcess equipment integrators serving chemical, and specialty processing markets.\nEnd-user industrial processors with repeat-component requirements.\nNew OEM and integrator target accounts within the processing segment.\nRepeat-component and aftermarket programs for processing equipment.\nTechnical Scope\nMixing systems, agitators, and rotating-process equipment.\nProcess vessels, tanks, and weldments (carbon steel, stainless, alloy).\nMachined components and assemblies for processing equipment.\nConveying, material-handling, and ancillary process equipment components.\nRepeat-OEM component programs at moderate volume.\nCore Responsibilities\nAccount Management & Customer Engagement\nOwn the customer relationship across assigned strategic and target accounts - from buyers and engineers up to plant managers and executive sponsors.\nConduct routine on-site visits, plant walks, and technical reviews to identify new opportunities and expand wallet share within existing accounts.\nDevelop and execute account growth plans that articulate customer goals, AEP's value proposition, and a 12-month opportunity pipeline.\nServe as the customer's primary technical and commercial advocate inside AEP - coordinating engineering, operations, quality, and supply chain to deliver on commitments.\nRetain existing strategic program revenue at >95% year over year.\nEstimating & Quotation Ownership\nLead the end-to-end RFQ process for assigned accounts: receipt and review of customer drawings, specifications, and statements of work; clarification with the customer; and development of a complete cost-plus quotation.\nPersonally prepare technical cost estimates - including material, labour, machining/processing time, outside services, freight, and margin - using AEP's estimating tools and historical job data.\nValidate estimates with engineering and operations where required, ensuring quoted hours, methods, and yields are achievable on the shop floor.\nIssue formal quotations to the customer, negotiate commercial terms, and convert RFQs to purchase orders within target turnaround times as per customer needs.\nReview purchase orders against the quotation prior to acceptance and flag commercial, technical, or terms-and-conditions discrepancies.\nSelling & Pipeline Development\nHold accountability for $7M CAD in annual bookings from assigned accounts and target prospects.\nBuild and maintain a qualified opportunity pipeline of no less than 3× the annual target (i.e., $30M+ in active opportunities) in the company CRM.\nIdentify and pursue new opportunities within existing accounts (new programs, new sites, new commodities) and selectively pursue new logo accounts that align with the territory's technical scope.\nMaintain the CRM\nNegotiate pricing, terms, lead times, and commercial conditions within delegated authority; escalate exceptions to the Director, BD.\nCross-Functional Coordination\nHand off won jobs cleanly to Customer Support and Operations with complete documentation: customer PO, accepted quotation, drawings, special requirements, and any commercial commitments.\nSupport Operations on schedule, scope, or change-order issues with the customer; protect margin while preserving the relationship.\nPartner with Engineering on design-for-manufacture feedback and customer-driven engineering changes.\nMaintain accurate, current CRM records: contacts, opportunities, stage, expected close, expected value, and next actions.\nQualifications\nEducation & Experience\nPost-secondary education in Mechanical Engineering, Industrial / Manufacturing Engineering, Engineering Technology, or a related technical discipline; equivalent combination of education and applied industry experience considered.\n5+ years of progressive experience in technical sales, applications engineering, estimating, or program management within a custom / engineered-to-order manufacturing environment.\nDemonstrated track record of carrying and achieving a quota of $5M+ in annual bookings, with direct ownership of customer accounts.\nHands-on experience preparing manufacturing cost estimates from drawings and specifications, including routings, cycle times, and material yields.\nTechnical Skills\nStrong drawing literacy: ability to read and interpret engineering drawings, GD&T, weld symbols, and material specifications.\nProficient in costing methodology for machined, fabricated, and assembled components.\nWorking knowledge of common manufacturing processes: machining (turning, milling, boring), welding/fabrication, assembly, heat treatment, surface finishing, and inspection.\nComfortable with ERP/MRP systems, CRM platforms, and Microsoft Office (Excel proficiency essential for estimating).\nCommercial Skills\nProven negotiator with experience structuring commercial terms, payment terms, change orders, and long-term agreements.\nConfident communicator at all levels - from shop-floor operator to executive sponsor.\nDisciplined CRM and pipeline hygiene; able to forecast accurately and present commercial data clearly.\nWorking Conditions & Travel\nHybrid office/field role based out of the Stratford or Woodstock facility.\nCustomer travel expected: Occasional travel to support strategic accounts as needed.\nRequired to attend industry events, trade shows, and customer plant visits.\nValid driver's licence and passport required.\nWhat We Offer - Your Benefits Package\nAt Arrow, we’re proud to offer a benefits package that supports your health, finances, and future.\nHealth & Wellness\nHealth, dental, and vision coverage from day one!\nVirtual healthcare with Lumino Health\nEmployee and Family Assistance Program (Homewood Health)\nFitness membership discount\nWork boots and prescription safety glasses program\nFinancial Benefits\nAutomatic Enrollment in Company-Paid Deferred Profit Sharing\nRRSP Match Program\nLife and travel insurance for you and your family\nAttendance Bonus & Profit Sharing\nEmployee Discount Program\nTime Off & Culture\nThree weeks vacation days to start\nRegular company events and team activities\nSupportive, inclusive workplace culture\nCareer Growth\nTuition reimbursement for job-related education and training\nRed Seal Program\nArrow is committed to diversity and inclusion. We provide accommodations throughout the recruitment process in line with the Human Rights Code and Accessibility for Ontarians with Disabilities Act.\nCandidates please note, we do not use AI for application screening. \nDisclaimer: Only emails from  are official. Any other contact is unauthorized. #IND-HP","description_format":"text","description_chars":7797,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Company events"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Nuclear Energy","Business Development"],"lifecycle":[{"event":"open","at":"2026-10-25T02:11:32Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.788,"p_room":0.9,"age_days":18,"expected_fill_days":28,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":71480,"is_top_pay":false},"html_url":"https://alion.io/job/arrowmfgoffroad-technical-account-manager","json_url":"https://alion.io/job/arrowmfgoffroad-technical-account-manager.json","meta":{"generated_at":"2026-10-27T19:01:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9468,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2680862},"rest":"https://alion.io/mcp/rest/get_company?id=2680862"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farrowmfgoffroad-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farrowmfgoffroad-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farrowmfgoffroad-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arrowmfgoffroad-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farrowmfgoffroad-technical-account-manager"}]}