{"id":3999709,"url":"https://alion.io/job/arsenal-duty-supervisor","title":"Duty Supervisor","company":{"id":35275,"name":"Arsenal","domain":"arsenal.com","url":"https://alion.io/company/arsenal-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T10:08:56Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-10T02:57:32Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"The Role\nWe are looking for aDuty Supervisor to support with the smooth operation of The Arsenal Hub and deliver a high-quality service for customers and participants.\nThis important role will ensure compliance with safeguarding, health and safety standards, support football and outreach programmes, and contribute ideas to strengthen community engagement at The Arsenal Hub.\nWho we are\nWe are one of the most famous clubs in world football, with a rich heritage and history of success - read more about our history, here.\nBeyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).\nOur Commitment to Safeguarding\nWe are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.\nYour day-to-day\nElevate the customer experience - you will deliver a high-quality service for customers and participants, taking responsibility for the day-to-day operation of the Arsenal Hub on a shift basis\n\nCreate a safe environment - you will uphold the club’s safeguarding policies, health and safety standards, and other relevant legal frameworks, escalating concerns to the Hub Manager\n\nCommunity work - you will help contribute to inclusive, meaningful services that reflect the needs of the local community\n\nDrive ideas forward - you'll offer suggestions and ideas to the Hub Manager to maximise usage and enhance the Hub’s impact\n\nWhat we are looking for\nCustomer care experience - you have previously worked in a customer-facing environment, demonstrating a commitment to service excellence\n\nTrack record in operational support - you have experience working in busy settings, including setting up equipment, cleaning and maintenance of the hub\n\nFirst aid qualified - you are first aid qualified and understand the regulatory requirements of operating within a sports centre environment\n\nPassion for football and community - you have a genuine interest in football and recognise its power to engage and unite communities\n\nCommunication skills - you're confident in your ability to deliver and communicate in verbal and written form to colleagues, participants and customers\n\nCommitment to ED&I - you understand and actively promote inclusive principles both in the workplace and the wider community\n\nSafeguarding knowledge - you are committed to best practice in safeguarding and health legislation, supporting a safe and responsible environment\nPlease note: this is a rotating shift based position which requires working unsociable hours, matchdays, weekends and bank holidays\n\nWhy choose us \nAt Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:\nAn exciting reward and recognition scheme\n\nGenerous holiday allowance which increases with your length of service\n\nGreat internal learning and development programmes\n\nA flexible hybrid working model\n\nPriority access to apply for match tickets\n\nA competitive health and wellbeing benefits package\n\nA leading Employee Assistance Programme\n\nGreat discounts with some of our Partners\n\nAn opportunity to play a vital role in delivering our ED&I strategy by joining one of our Employee Networks\n\nDiscover why ‘Our Gunners’ are proud to be part of our team -view their stories here.\n\nArsenal for Everyone \nArsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.\nDisability Confident Leader\nWe are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.\nIf you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.\nApplication Closing Date - Monday 16th November 2026\nPlease note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.\nUpdates on the status of your application will be sent via email, please routinely check your spam and junk folders, as occasionally emails sent via the Teamtailor platform will find themselves there.\nGood luck!","description_format":"text","description_chars":5305,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports Organizations","Sporting Events"],"lifecycle":[{"event":"open","at":"2026-11-10T02:57:32Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.785,"p_room":0.9,"age_days":10,"expected_fill_days":16,"reasons":["conf:3","win:mid"],"computed_at":"2026-11-10T06:29:39Z"},"pay":null,"html_url":"https://alion.io/job/arsenal-duty-supervisor","json_url":"https://alion.io/job/arsenal-duty-supervisor.json","meta":{"generated_at":"2026-11-10T06:29:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15131,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":35275},"rest":"https://alion.io/mcp/rest/get_company?id=35275"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farsenal-duty-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farsenal-duty-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farsenal-duty-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arsenal-duty-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farsenal-duty-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3999709}},{"tool":"search_jobs","arguments":{"company":"arsenal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3999709},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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