{"id":2532053,"url":"https://alion.io/job/artee-group-it-support-officer","title":"IT Support Officer","company":{"id":3906054,"name":"Artee Group","domain":"arteegroup.com","url":"https://alion.io/company/artee-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lagos, Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-14T09:50:54Z","employer_posted_date":null,"last_verified_at":"2026-10-14T09:50:54Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"KEY RESPONSIBILITIES\n Technical support for Group Companies\n Working with the Service Desk to resolve issues logged by end-users within the required service level parameters\n Provide first level support for Business Application through phone and remote access support\n Troubleshoot IT problems and determine the source of IT problems hardware, software and end-user access etc\n Working with infrastructure and application teams to resolve issues in a timely manner and with minimal disruption of business\n Following up to resolve issues at the root-cause level\n Planning and Organizing - plans and schedules effectively and maintain effective controls and attention to details to ensure timely delivery of outcomes\n Customer Focus - identifies and responds to user’s needs and ensures quality of service standards are met\n Specialist Knowledge – applies, maintains and improves on in-depth specialist knowledge\n High degree of understanding of IT operational environment with concise knowledge of critical systems and the importance of 100% availability\n Documenting issues, the events leading up to them and steps taken for their resolution\n Ensure Application related issues are resolved\n Accurately log all problems into the Service Desk system in a timely manner\n When requires, assist with the coordination of hardware and software product deployments and testing of new releases of software and infrastructure\n Maintenance of stock of consumables, printers/accessories\n Liaise with service providers to maintain optimal usage of various service and monitor SLA\n Train the users periodically for use of Apps hardware accessories/equipment\n SKILL SET\n Strong leadership & communication skills\n Should be able to able to maintain good inter-personal relationship with co-employees and others\n Must be dependable, attentive to details, a creative thinker and a good team player \n Able to multi-task, prioritize and manage time effectively\n Should be able to think out of the box, innovative and possess problem solving ability","description_format":"text","description_chars":2028,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T12:52:56Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":20,"reasons":["seen:2","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/artee-group-it-support-officer","json_url":"https://alion.io/job/artee-group-it-support-officer.json","meta":{"generated_at":"2026-10-18T16:46:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22293,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3906054},"rest":"https://alion.io/mcp/rest/get_company?id=3906054"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fartee-group-it-support-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fartee-group-it-support-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fartee-group-it-support-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/artee-group-it-support-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fartee-group-it-support-officer"}]}