{"id":2157354,"url":"https://alion.io/job/artemest-customer-success-associate","title":"Customer Success Associate","company":{"id":1972449,"name":"Artemest","domain":"artemest.com","url":"https://alion.io/company/artemest","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"inRecruiting","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milan, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":68000,"period":"year","method":"role_country_seniority_unknown","sample_n":48},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T07:06:26Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-14T02:00:07Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Artemest is looking for a motivated, organized, and proactive Customer Success Associate to join our growing international team. This role combines full order lifecycle management with excellence in customer support, coordinating with our network of Italian artisans and providing personalized support to both customers and suppliers.\nAs the primary point of contact, the Customer Success Associate will take ownership of order management operations and the after-sales process, ensuring accuracy, efficiency, and tailored solutions across both routine and complex situations.\nThis is a unique opportunity to join a dynamic international environment in the luxury sector, developing cross-functional expertise in order management, customer support, and coordination with internal teams and external partners.\nKey Responsibilities:\nServe as the primary point of contact for customers, overseeing inquiries and requests with accuracy and a personal touch to ensure a tailored, luxury-level experience. \nManage the full order lifecycle, actingas the primary point of contact for artisans and customers on allorder-relatedmatters. \nTake ownership of complex after-sales cases, managing and resolving issues arising both after order confirmation (e.g.production or delivery delays) and after shipment, whether during transit, customs clearance, delivery, or following delivery when clients require further assistance. \nBuild and nurture strong relationships with valued customers, proactively engaging to enhance their experience and strengthen long-term loyalty. \nCollaborate closely with suppliers and artisans, recommending effective solutions that balance client needs with company objectives. \nCoordinate cross-functionally with internal teams (Logistics, Marketplace, IT) to ensure seamless execution of after-sales activities. \nIdentify recurring challenges and propose process improvements to optimize workflows and support operational excellence.","description_format":"text","description_chars":1950,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Furniture"],"lifecycle":[{"event":"open","at":"2026-10-09T07:06:26Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":34,"reasons":["conf:4","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/artemest-customer-success-associate","json_url":"https://alion.io/job/artemest-customer-success-associate.json","meta":{"generated_at":"2026-10-14T06:51:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8147,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1972449},"rest":"https://alion.io/mcp/rest/get_company?id=1972449"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fartemest-customer-success-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fartemest-customer-success-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fartemest-customer-success-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/artemest-customer-success-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fartemest-customer-success-associate"}]}