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requests and use problem solving skills to meet their expectations\nInteract with our network of Italian artisans to negotiate the best solution for the company and its clients\nMonitor and manage the full order lifecycle and be the point of contact to our artisans and customers for order related questions\nActively solve issues that arise after the order is confirmed (e.g. delays) and during the shipping process (e.g. customs clearance)\nCollaborate on a daily basis with other internal Teams (Logistics, Marketplace, Finance and Technology) to ensure a high-quality customer experience\nSuggest retention initiatives and contribute to improve customer loyalty\nContinuously evaluate internal customer care processes and propose business development initiatives\nOffer information:\nDuration: 6 months\nWorking hour: full-time (from Monday to Friday, from 9am to 6pm)\nMonthly compensation: 600€\nTicket restaurant provided according to the company 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