{"id":3380947,"url":"https://alion.io/job/arthrex-customer-service-specialist-2","title":"Customer Service Specialist","company":{"id":12664,"name":"Arthrex","domain":"arthrex.com","url":"https://alion.io/company/arthrex","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":98,"open_postings":13,"ghost_share":0,"stale_share":0.077,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":53000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Oracle ERP","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-28T05:10:51Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T19:55:28Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Benefits & Highlights:\nCompetitive base salary + Corporate Bonus\nHealth & Wellness benefits provided + Onsite Parking\nFlexible Work Options / Hybrid Work Format\nExcellent leadership, mentoring support with ongoing training & development\nWork with purpose at a privately-owned company innovating in specialised areas of healthcare and medical devices\nLocation: Sydney, French's Forest NSW\nWith a key focus on customer excellence, you will work in a fast-paced team that requires analytical thinking and meticulous attention to detail in all aspects of the Order To Cash (OTC) cycle.\nReporting to the ANZ Customer Service Team Leader, your duties will include; processing and managing customer orders, handling inbound calls from both external customers (hospitals) and internal staff (sales team), managing consignment orders/returns.\nWorking in a successful and collaborative team, you will build and cultivate relationships with customers and work closely with local and national Operations and Sales teams, with touch points across the whole business.\nAbout the Role\nIn this role, you will support both Arthrex internal teams and external customers, including hospitals, by resolving billing enquiries, stock order issues, and other service-related challenges. Success in this position requires strong coordination and problem-solving skills, working closely with internal stakeholders across Sales, Warehouse, and Finance, while also liaising with hospital customers to ensure timely and effective resolution of issues.\nOrder Management including processing orders\nGood level of understanding of SAP (OTC), or a similar ERP system such as Oracle/JDE\nExperience within the healthcare, pharmaceutical or medical industries advantageous\nStrong understanding of reverse logistics (preferred but not essential)\nExcellent written and verbal communication skills\nExceptional customer service skills, with a customer centric mindset\nSelf-motivated, accountable with a positive attitude\nIntermediate/Advanced level user of MS Office, including Outlook\nA keen eye for detail with great organisational and planning skills\nAble to commit to a rotating shift roster - ranging from 8am - 6pm\nYou thrive in a fast-changing environment, and you don't shy away from going the extra mile both for your team and customers\nAbout You\nThis position will suit somebody with ideally the below skillsets:\nMinimum of 2 years in a Customer Service role required\nStrong analytical and problem solving skills as you’ll be resolving issues with stock/orders/revenue and purchasing etc\nProven ability to collaborate across internal teams to resolve issues\nGood IT proficiency across the Microsoft Office package and ideally SAP or similar systems.\nAbout Arthrex\nArthrex is a global medical device company and leader in new product development and medical education in Orthopaedics. With a corporate mission of Helping Surgeons Treat Their Patients Better™, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year. We are a privately held company with a family business culture committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.\nArthrex Australia & New Zealand is proud to be Great Place to Work® Certified™ based on feedback from our dedicated and growing team. 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