{"id":2389635,"url":"https://alion.io/job/arthrex-rep-de-servicio-al-cliente-customer-service-rep","title":"Rep. de Servicio al Cliente / Customer Service Rep","company":{"id":12664,"name":"Arthrex","domain":"arthrex.com","url":"https://alion.io/company/arthrex","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":7,"ghost_share":0,"stale_share":0.143,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":45000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-12T20:50:52Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-24T06:42:47Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Objetivo Primordial:\nAtender a clientes internos (ventas) y clientes externos (hospitales, médicos, distribuidores y pacientes), gestionando sus solicitudes y compartiendo la información al área de tráfico de forma inmediata para cumplir con las necesidades operativas y comerciales de la organización, así como realizar de forma precisa y oportuna el proceso de facturación.\nTareas Esenciales:\n1. Realizar y enviar el análisis del reporte “stock base” para las órdenes de compra de inventario para distribuidores.\n2. Obtener documentación (reporte de servicio y orden de compra) para facturar las cirugías, en un plazo menor a 1 semana, posterior a la realización de ésta.\n3. Entregar a cobranza la documentación e información correcta y completa para el cobro en tiempo y forma.\n4. Asegurar que los consumos de los hospitales sean facturados dentro de las 48 horas, en caso de existir diferencias reportarlas al equipo de inventarios para su aclaración inmediata.\n5. Capturar en el sistema las órdenes de compra directas de distribuidores y hospitales y turnarlas a operaciones para su surtimiento y despacho.\n6. Ser responsable de la administración de los hospitales y representantes asignados:\na. Recibir solicitudes de programación de cirugía.\nb. Crear órdenes de venta para consumible e instrumental.\nc. Confirmar cirugías.\nd. Controlar los documentos relacionados a las órdenes.\ne. Obtener reportes de cirugía.\nf. Aclarar discrepancias.\n7. Monitorear las consignas de los hospitales asignados y de las remisiones abiertas.\n8. Dar seguimiento en conjunto con el área de ventas a las remisiones abiertas para su pronta facturación o aclaración.\n9. Generar cierre mensual.\nEducación y Experiencia:\nEducación media superior. Deseable terminada.\nDeseable 3 años de experiencia relevante (recepción, seguimiento y atención a solicitudes) en servicio a clientes, administración o logística.\nDeseable conocimiento en cadena de suministro y facturación, así como haber tenido experiencia en la comunicación con almacén y el equipo comercial.\nLa educación puede ser reemplazada por la experiencia solicitada.\nConocimiento y Destrezas Requeridos:\nComunicación asertiva/pensamiento lógico.\nHabilidad para definir problemas, recoger información y deducir conclusiones válidas.\nManejo eficiente del tiempo y establecimiento de prioridades.\nDestrezas en Programas, Herramientas y/o Equipo:\nManejo de Microsoft Office nivel intermedio.\nDeseable uso de SAP nivel usuario (preferentemente módulo OTC). Puede ser HANA o B1.\nOfrecemos\nSalario competitivo.\nPrestaciones superiores.\nCobertura médica.\nPrograma de asistencia al empleado y familiares (consulta terapéutica, veterinaria, nutricional, financiera y legal).\nApoyo de educación.\nDías adicionales de descanso a los otorgados por ley.\nBeneficio de gimnasio.\nContratación permanente a tiempo completo.\nModalidad de trabajo híbrido.\nAmbiente laboral colaborativo y motivador.","description_format":"text","description_chars":2916,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Orthopedic & Spine Implants","Medical Education & Training"],"lifecycle":[{"event":"open","at":"2026-10-12T20:50:52Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.887,"p_room":0.9,"age_days":11,"expected_fill_days":21,"reasons":["conf:4","velocity","win:mid","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/arthrex-rep-de-servicio-al-cliente-customer-service-rep","json_url":"https://alion.io/job/arthrex-rep-de-servicio-al-cliente-customer-service-rep.json","meta":{"generated_at":"2026-10-24T12:46:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18448,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":12664},"rest":"https://alion.io/mcp/rest/get_company?id=12664"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farthrex-rep-de-servicio-al-cliente-customer-service-rep"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farthrex-rep-de-servicio-al-cliente-customer-service-rep"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farthrex-rep-de-servicio-al-cliente-customer-service-rep"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arthrex-rep-de-servicio-al-cliente-customer-service-rep\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farthrex-rep-de-servicio-al-cliente-customer-service-rep"}]}