{"id":3617093,"url":"https://alion.io/job/arthrex-service-contracts-coordinator-ii","title":"Service Contracts Coordinator II","company":{"id":12664,"name":"Arthrex","domain":"arthrex.com","url":"https://alion.io/company/arthrex","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":97,"open_postings":13,"ghost_share":0,"stale_share":0.077,"repost_share":0.077,"time_to_fill_p50_days":22,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Barbara, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-02T16:55:13Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T04:17:25Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Requisition ID:\n67916\n\nTitle:\nService Contracts Coordinator II\n\nSalary Range:\n\nSalary Minimum:\n$26.45\n\nSalary Maximum:\n$32.00\n\nArthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Working within the strategic plan, the Service Contracts Coordinator II will work with the Manager Service Sales, fellow Service Contracts Coordinators, Customer Service Contracts Team, and the entire Service and Repair organization to ensure accuracy in contracts and to support and monitor service products to maximize service-related revenue. This position will be located at our facility in Santa Barbara, CA. \nThe ideal candidate will possess a bachelor’s degree and a minimum of six years of experience in contracts, customer service, or a related business function. This role requires exceptional attention to detail, strong verbal and written communication skills, and the ability to effectively analyze issues and implement practical solutions. Candidates should demonstrate strong problem-solving capabilities, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. Success in this position also requires the ability to collaborate cross-functionally with internal stakeholders and business partners globally to ensure efficient processes and high levels of customer support. Experience with SAP and Salesforce is preferred.\nJoin our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™\nEssential Duties and Responsibilities:\nEnters device service exchanges in SAP and verifies contract accuracy.\nAssists in the preparation, review, and administration of service contract proposals.\nServe as the point of contact for customers on contractual matters related to service and extended warranties.\nSecures necessary approvals and ensures that the standard company procedures are followed.\nCompile and maintain global installation base, contract utilization, win/loss and revenue forecasting analysis to identify trends and opportunities.\nMonitor, track and report on key account satisfaction.\nWork closely with Manager - Service Sales and Product Management Teams to create strategic plans for introducing new service products into new markets.\nExperience/Education:\nBachelor's degree required, preferably in business, management, or engineering,\n6 years’ experience in contracts, customer service or related field required\n3 years’ experience in medical device industry preferred \nKnowledge/Skills:\nAbility to multi-task and work under tight deadlines with some supervision\nStrong collaboration skills with internal and external team members\nAbility to communicate effectively with internal and external team members\nOrganized and prompt follow up skills necessary\nStrong, working knowledge of applicable specialty systems\nDemonstrated independent problem-solving abilities and abilities to collaborate-cross functionally\nStrong written and verbal communication\nIntermediate presentation skills\nIntermediate organizational and project management skills which require some supervision\nLiaise with other internal departments such as: Product Surveillance, Service Logistics, and Technical Support to resolve the proper flow of information between the business and the customer\nAdvanced skills in Microsoft Office Suite.\nAdvanced data entry skills and attention to detail\nBasic knowledge of SAP/ERP system or equivalent\nLanguage and Communication Skills:\nAbility to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above. \nAbility to verbally communicate ideas and issues effectively to customers, other team members and management. \nAbility to write and record data and information as required by procedures.\nDiscretion / Latitude:\nWork is performed under general direction and supervision\nWork is reviewed for soundness of judgement and overall adequacy and accuracy\nConsistently owning a set of assigned tasks/activities with intermediate oversight\nRefers to policies and procedures for detailed instructions\nArthrex Benefits\nMedical, Dental and Vision Insurance\nCompany-Provided Life Insurance\nVoluntary Life Insurance\nFlexible Spending Account (FSA)\nSupplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)\nMatching 401(k) Retirement Plan\nAnnual Bonus\nWellness Incentive Program\nFree Onsite Lunch\nGym Reimbursement Program\nTuition Reimbursement Program\nTrip of a Lifetime\nPaid Parental Leave\nPaid Time Off\nPaid Sick Leave\nVolunteer PTO\nEmployee Assistance Provider (EAP)\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.","description_format":"text","description_chars":4858,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Retirement plans","Vision 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