{"id":4267333,"url":"https://alion.io/job/arthrex-sr-engineer-1-service-development","title":"Sr. Engineer 1 - Service Development","company":{"id":12664,"name":"Arthrex","domain":"arthrex.com","url":"https://alion.io/company/arthrex","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":94,"open_postings":18,"ghost_share":0,"stale_share":0.167,"repost_share":0.111,"time_to_fill_p50_days":25,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Naples, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T16:49:32Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-15T00:32:11Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Requisition ID:\n68073 \n\nTitle:\nSr. Engineer 1 - Service Development\n\nArthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. The Sr. Service Development Engineer I develops and maintains service support documentation and training courses. Provides product troubleshooting for internal/external teams. Develops and maintains technical procedures. Represents the Service and Repair department during the product development process and the planning. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.\nEssential Duties and Responsibilities:\nContributes to the development of support methodology including troubleshooting documentation, installation, maintenance, repair, and upgrade processes for in field and in-house repairs.\nSupports the establishment and implementation of service support documentation and infrastructure for capital equipment offerings.\nContributes to the development and implementation of processes to expand, support and develop call center and field service support of direct and 3rd party personnel.\nDevelops and maintains Technical Support procedures.\nDevelops service bulletins to inform global team of product support changes and maintenance updates.\nProvides technical troubleshooting support for internal and external customers.\nEnsures a quality customer service experience and collaborates on resolving customer concerns.\nDevelops new techniques, processes, and service products.\nParticipates in major projects or several service projects of moderate to complex scope and requirements.\nProvides technical training to Arthrex Global Service and Repair teams, as needed.\nSupports the New Product Development process and the efforts towards “Design for Serviceability”.\nTravels up to 15% domestically and potentially internationally.\nEducation/ Experience:\nBachelor’s degree in mechanical, electrical, biomedical engineering required. Master’s degree preferred.\n5 years of relevant work experience required.\nSkills:\nKnowledge of FDA or ISO guidelines for the development of medical devices preferred.\nExperience working in a regulated environment required\nDesign development process experience required.\nProject management experience required.\nTechnical knowledge in development methodologies, design, and project implementation preferred.\nExperience in process development preferred\nExperience creating and updating scope, budget, and schedule of projects required.\nKnowledge:\nStrong understanding and application of principles, concepts, practices, and standards. \nDeep knowledge of industry practices.\nArthrex Benefits\nMedical, Dental and Vision Insurance\nCompany-Provided Life Insurance\nVoluntary Life Insurance\nFlexible Spending Account (FSA)\nSupplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)\nMatching 401(k) Retirement Plan\nAnnual Bonus\nWellness Incentive Program\nFree Onsite Medical Clinics\nFree Onsite Lunch\nTuition Reimbursement Program\nTrip of a Lifetime\nPaid Parental Leave\nPaid Time Off\nVolunteer PTO\nEmployee Assistance Provider (EAP)\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.","description_format":"text","description_chars":3384,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Orthopedic & Spine Implants","Medical Education & 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