{"id":3765071,"url":"https://alion.io/job/arthur-smb-account-manager","title":"SMB Account Manager","company":{"id":172078,"name":"Arthur","domain":"arthuronline.co.uk","url":"https://alion.io/company/arthur-3","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":37500,"max":62000,"currency":"GBP","period":"year","gross":null,"usd_annual":83469},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-04T19:47:04Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-08T21:32:53Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Aareon is Europe’s established provider of SaaS solutions for the real estate industry and a pioneer of the sector’s digital future.\nWith its software solutions, Aareon connects people, processes, and properties-bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders.\nAs a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone.\nWe value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.\nBecome part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU!\nSalary Range: £37,500 (up to £62,000 OTE)\nWork Location: London - Hybrid (working from our London office twice a week)\nHours per week: 37.5 hours per week\nContract type: Permanent\nAbout us\nAareon is Europe’s established provider of SaaS solutions for the real estate industry and a pioneer of the sector’s digital future.\nWith its software solutions, Aareon connects people, processes and properties, bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders.\nAs a reliable and innovative partner, Aareon is committed to progress, positive change and sustainable living and working spaces for everyone.\nWe value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support within the team are a matter of course, and learning is viewed as an opportunity.\nThe opportunity\nHelp small and medium-sized customers get more value from Fixflo, strengthen long-term relationships and identify opportunities to grow their use of our products and services. As an SMB Account Manager, you will manage a portfolio of approximately 500 customers, combining proactive relationship management with a structured, data-led approach to support retention and sustainable revenue growth.\nWhat you'll be doing\nBuild trusted, proactive relationships across your customer portfolio and establish a regular engagement cadence. \nUnderstand each customer's goals, operational challenges and current use of Fixflo, then connect relevant solutions to measurable outcomes. \nIdentify and progress upsell and cross-sell opportunities across Fixflo's product and service portfolio, including AI-enabled and contractor management solutions. \nLead value-led account reviews, product conversations, commercial proposals and negotiations through to close. \nImprove product adoption and engagement by working with customers, the Fixflo Academy and Customer Success team. \nIdentify retention risks early, understand the underlying cause and coordinate an appropriate plan to reduce churn or down-sell. \nMaintain accurate, timely records in Salesforce, including customer activity, opportunities, contract updates, renewal context and agreed next steps. \nUse portfolio data to prioritise activity, manage pipeline and deliver against retention and growth targets. \nWork collaboratively with colleagues across Sales, Customer Success, Support, Product and Professional Services to deliver strong customer outcomes. \nWhat we're looking for\n1-2 years of experience in account management, customer success or consultative sales, ideally in a software or technology-led business. \nA natural ability to build rapport, establish trust and develop collaborative customer relationships. \nConfidence running discovery conversations, presenting solutions, handling objections and negotiating commercial agreements. \nA value-led approach that starts with the customer's goals and links recommendations to clear operational or commercial outcomes. \nStrong commercial judgement, with the ability to protect customer relationships while identifying sustainable growth opportunities. \nA structured and persistent approach to managing a high-volume portfolio and progressing multiple opportunities at the same time. \nGood attention to detail and a consistent approach to follow-up, forecasting and record keeping. \nExperience using Salesforce or a comparable customer relationship management platform. \nClear written and verbal communication skills. \nAbility to work from the London office as part of a hybrid working arrangement. \nGreat to have, but not essential\nA customer-focused, commercially minded approach. \nA proactive, accountable and data-led way of working. \nA collaborative, curious and adaptable mindset. \nAn organised and resilient approach to priorities and customer engagement. \nYou don't need to tick every box. If you have relevant transferable experience and are excited by the opportunity, we'd still love to hear from you.\nWhat you'll get in return\nAlongside an OTE of up to £62,000 per year (£37,500 basic salary plus commission) and hybrid working, Aareon UK offers a great range of benefits, including:\n5% matched pension \nPrivate medical insurance after probation \nLife assurance at 4x salary \n£26 monthly broadband allowance \n2 paid volunteering days each year \nEnhanced parental leave \nOption to buy or sell annual leave \nCycle to Work and car salary sacrifice schemes \nEveryone is welcome\nWe're committed to creating an inclusive workplace where everyone has the opportunity to thrive.\nAareon values diversity and welcomes applications from people with different backgrounds, experiences and perspectives. If you require reasonable adjustments during the recruitment process, please let us know so we can support you.\nReady to make an impact?\nIf you’re ready for your next career opportunity, we encourage you to apply and join us in making a difference.","description_format":"text","description_chars":6057,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Growth opportunities","Health insurance","Hybrid work","Paid volunteering days","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Management","PropTech"],"lifecycle":[{"event":"open","at":"2026-11-04T19:47:04Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":38,"reasons":["conf:24","win:early","comp:junior"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":83469,"is_top_pay":true},"html_url":"https://alion.io/job/arthur-smb-account-manager","json_url":"https://alion.io/job/arthur-smb-account-manager.json","meta":{"generated_at":"2026-11-09T01:27:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3097,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172078},"rest":"https://alion.io/mcp/rest/get_company?id=172078"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farthur-smb-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farthur-smb-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farthur-smb-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arthur-smb-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farthur-smb-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3765071}},{"tool":"search_jobs","arguments":{"company":"arthuronline.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3765071},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}