{"id":3428550,"url":"https://alion.io/job/artie-founding-customer-success-manager","title":"Founding Customer Success Manager","company":{"id":182858,"name":"Artie","domain":"artie.com","url":"https://alion.io/company/artie-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":146000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":648},"experience_years_min":4,"visa_sponsorship":true,"relocation_package":true,"has_equity":false,"technologies":[{"name":"Amazon Redshift","optional":false},{"name":"AWS","optional":false},{"name":"ClickUp","optional":false},{"name":"Databricks","optional":false},{"name":"Dropbox","optional":false},{"name":"Google BigQuery","optional":false},{"name":"GRR Rapid Response","optional":false},{"name":"MySQL","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false},{"name":"Apache Kafka","optional":true},{"name":"Claude","optional":true},{"name":"Fivetran","optional":true}],"status":"live","first_seen_at":"2026-10-28T19:42:58Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-15T04:21:55Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"About Artie\nArtie is a fully-managed real-time data streaming platform that replicates production databases into data warehouses and lakes - in real time, with zero maintenance. We make high-volume data replication simple, reliable, and scalable for engineering teams.\nOur platform powers mission-critical use cases including fraud and risk monitoring, inventory visibility, customer-facing analytics, and AI/ML workloads.\nWe’re trusted by teams like Substack, Alloy, and ClickUp, and raised a Series A from top-tier investors including Standard Capital, Y Combinator, General Catalyst, Pathlight, and the founders of Dropbox and Mode.\nArtie is built for engineers who care about performance, reliability, and operational simplicity - and we’re growing fast.\nAbout the role\nWe're hiring a Founding Customer Success Manager to own every customer after the contract is signed: onboarding, adoption, renewals, and growing the account.\nToday our founders and engineers run post-sales themselves. Our customers love the product and the responsiveness, but at our size that model doesn't scale, and customers deserve one person who owns both their outcome and their commercial relationship. That person is you.\nThis role is half trusted advisor, half account owner. Our customers are data engineers and platform leads running Artie in production, where a stale table or a missing row matters. You'll be technical enough to diagnose most issues yourself, and commercial enough to carry a renewal and expansion number, negotiate contracts, and run expansion deals end to end. You'll work directly with our founders, sales, and engineering, and set the bar for every CSM and account manager who comes after you.\nWhat you'll do\nOwn the customer from signature to renewal\nBe the primary point of contact for your book of accounts, from kickoff through renewal and expansion\n\nRun onboarding: kickoff calls, internal prep with Engineering, onboarding trackers, and a clear path to first production pipelines\n\nSet up a regular review cadence with key accounts and use it to learn what Artie powers for them and what's next on their roadmap\n\nKeep customers healthy and get ahead of risk\nBuild and maintain account health views (usage, pipeline status, open issues, stakeholder coverage) using our data and AI tools\n\nTroubleshoot most customer issues yourself (replication lag, schema changes, connector config) and pull in Engineering when it's needed\n\nWhen something does go wrong, own the customer side of the incident: a clear timeline, a plain explanation of root cause, and what will prevent it next time\n\nOwn renewals\nRun every renewal starting three months out: usage review, pricing, terms, and the conversation itself\n\nForecast renewals accurately in our CRM and flag risk early, well before the renewal date\n\nNegotiate contract terms, multi-year commitments, and price changes, and work through customer procurement and security reviews\n\nManage and grow your accounts\nCarry a renewal and expansion number for your book of business\n\nBuild account plans for top accounts: who the stakeholders are, what Artie powers today, and where it could go next\n\nMulti-thread beyond the day-to-day engineers to data leaders, platform owners, and budget holders\n\nFind and close expansion end to end: new databases, new teams, new use cases, and higher-volume tiers, from scoping and pricing through proposal and signature\n\nPartner with Account Executives on the handoff into onboarding, and on larger expansions that look like new deals\n\nKeep billing clean: invoicing contacts, AWS Marketplace private offers, and follow-up on overdue invoices\n\nTurn happy customers into references, case studies, and referrals\n\nBe the voice of the customer\nTrack customer feature requests and engineering workstreams, with clear priority and owners\n\nBring patterns from the field to Product and Engineering to shape the roadmap\n\nBuild the CS function\nTurn our existing playbook into repeatable processes for onboarding, health scoring, QBRs, renewals, and escalations\n\nDefine the metrics we run on (GRR, NRR, time to first pipeline, CSAT) and report on them\n\nUse AI to automate the manual work, so one CSM can cover far more than one CSM usually does\n\nWhat we're looking for\n4+ years in Customer Success, Account Management, or Technical Account Management at a B2B SaaS company, ideally in data infrastructure or developer tools\n\nYou've carried a renewal and expansion number for a book of business and can point to your GRR, NRR, or expansion results\n\nYou've negotiated renewals and expansions yourself: pricing, multi-year terms, procurement, and security reviews\n\nYou keep an honest forecast. Your CRM reflects reality, and nobody is surprised by a churn or a slipped renewal\n\nComfortable building relationships from the hands-on engineer up to the VP or CTO who signs the contract\n\nTechnical depth to earn a data engineer's trust: comfortable with SQL, at least one relational database (PostgreSQL, MySQL, SQL Server), and at least one cloud warehouse (Snowflake, BigQuery, Databricks, Redshift)\n\nYou can read a log, reproduce a problem, and write a bug report an engineer can act on without a follow-up call\n\nCalm and direct in an escalation. You'd rather send a clear, honest update today than a perfect one next week\n\nBuilder's instinct: comfortable with ambiguity at an early-stage startup, where process is something you create, not something handed to you\n\nWilling to work in-person, 5 days/week at our SF office (relocation covered)\n\nBonus points\nFamiliarity with change data capture, Kafka, or replication tools like Fivetran, AWS DMS, Debezium, or Airbyte\n\nExperience with usage-based or tiered pricing, and with selling through AWS Marketplace\n\nYou were an early or first CS or account management hire and built the function\n\nYou use AI tools (Claude and similar) to build dashboards, automate follow-ups, and get more done\n\nCompensation & benefits\n170k-220k OTE. 80/20 Split\n\nEquity in the company: every employee is an owner\n\nMedical, dental, and vision insurance\n\nUnlimited PTO, plus all federal holidays and sick leave\n\n401(k) with employer contribution\n\n$200/month wellness & commuter stipend\n\n$500/year learning & development allowance\n\nFree lunch, dinner, and snacks in the office\n\nVisa sponsorship available\n\nThis is a full-time, in-person role at our San Francisco office in the Financial District.","description_format":"text","description_chars":6386,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Unlimited PTO","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Customer Data Platforms (CDP) & Reverse ETL","Data Engineering & Migration Services"],"lifecycle":[{"event":"open","at":"2026-10-28T23:22:38Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":6,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 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