{"id":3076608,"url":"https://alion.io/job/artifex-interior-systems-infrastructure-and-operations-senior-manager","title":"Infrastructure and Operations Senior Manager","company":{"id":694087,"name":"Artifex Interior Systems","domain":"artifexinteriorsystems.com","url":"https://alion.io/company/artifexinteriorsystems","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":96000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":81},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-22T09:41:32Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-05T07:07:05Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Artifex Interior Systems is pleased to confirm the below opportunity within our business:\nInfrastructure and Operations Senior Manager\nMain purpose of the job\nThe Infrastructure & Operations Senior Manager is responsible for the delivery, security, availability, performance and continuous improvement of Artifex's IT infrastructure, workplace technology and operational IT services. The role ensures technology services are secure, resilient, reliable and cost-effective, enabling business operations and growth.\nAccountable for end-to-end IT service delivery, service management, operational resilience, cyber security compliance, supplier performance and workplace technology services, the role leads the IT Service Desk and ITIL processes to ensure services consistently meet business and user needs. As the operational owner of infrastructure and workplace technology, the postholder drives service excellence, continuous improvement and effective supplier engagement across the IT estate.\nMain missions and results\nDevelop and maintain Infrastructure and Operations strategies and technology roadmaps aligned to business objectives, growth plans and investment priorities.\nLead the management and continuous improvement of enterprise infrastructure services, ensuring the availability, performance, resilience and security of network, compute, storage, backup and cloud platforms.\nOwn the lifecycle management of infrastructure assets, including planning, maintenance, refresh and retirement activities.\nLead workplace technology and end-user computing services including Microsoft 365, collaboration platforms, endpoint management and productivity technologies.\nDrive a customer-focused service culture across all IT operational teams and suppliers.\nLead the IT Service Desk and govern ITIL-based service management processes, including Incident Management, Problem Management, Change Management, Request Fulfilment, Asset Management, Configuration Management, Knowledge Management, Service Level Management, Availability Management, Capacity Management and Continual Service Improvement.\nEstablish service reporting and operational dashboards to drive transparency, service ownership and accountability, working collaboratively with IT Business Operations.\nManage infrastructure and managed service providers, ensuring performance, contractual compliance and value delivery, working collaboratively with IT Business Operations and business functions/stakeholders.\nCollaborate with Cyber Security, IT Business Operations, Enterprise Architecture and Business Applications teams to ensure operational alignment, resilience and compliance.\nSupport mergers, acquisitions, divestitures and transformation initiatives where infrastructure services are impacted.\nDrive automation, standardisation and simplification of operational processes where appropriate.\nEstablish and maintain operational standards, controls and governance processes to ensure compliance with regulatory, legal, cyber security and business requirements.\nOwn infrastructure operational budgets and support annual planning, forecasting and cost optimisation activities.\nLead, develop and mentor operational team members and service providers.\nMeasures of success to include:\nInfrastructure Availability - achievement of agreed service availability targets.\nService Desk Performance - SLA attainment and customer satisfaction scores.\nIncident Performance - reduction in major incidents and improved resolution times.\nChange Success Rate - percentage of successful infrastructure and application changes.\nCyber Security Compliance - adherence to security standards and remediation targets.\nOperational Resilience - successful completion of backup, recovery and continuity tests.\nUser Experience - employee satisfaction with workplace technology and support services.\nCost Optimisation - achievement of infrastructure cost and efficiency targets.\nService Improvement Delivery - successful implementation of approved improvement initiatives.\nSupplier Performance - achievement of supplier SLA and contractual commitments.\n\nPreferred skills and experience\nProven experience leading enterprise IT Infrastructure and Operations functions.\nExperience managing geographically distributed infrastructure environments across multiple sites.\nStrong knowledge of enterprise infrastructure, cloud, networking, Microsoft 365 and modern workplace technologies.\nDemonstrable experience leading IT Service Desk and operational support functions, supported by strong ITIL knowledge and service performance management experience.\nStrong supplier, contract and third-party service management experience.\nExperience in operational resilience, disaster recovery, business continuity and cyber security governance.\nProven ability to balance operational stability with transformation and continuous improvement.\nStrong stakeholder management and communication skills.\nExperience managing budgets, infrastructure investments and operational expenditure.\nDemonstrated ability to lead teams through organisational and technology change.\nFamiliarity with manufacturing environments and operational technology interfaces would be advantageous.\nNote: this is not an exhaustive list. All employees are expected to show flexibility and continued self-development to meet the ever-changing needs of the business. All job descriptions / vacancy notices will be subject to continual development.\nInternal closing date: Friday, 7th August 2026. Please note if you apply after this date that you may still be progressed, but depending on the volume of applications we are unable to guarantee the ability to accommodate.\n\nArtifex Interior Systems Limited is an equal opportunities employer committed to eliminating discrimination and fostering an inclusive culture for all. Our aim is that our employees will be truly representative of all sections of society, that they feel respected and able to perform at their best. We are committed to creating an environment in which individual differences and the contributions of all our colleagues is recognised.\n\nInternal Mobility\nWe are always keen to support the development and progression of our existing employees. To help ensure a smooth process end-to-end, please make your line manager aware of any roles you apply for internally. In any case, line management will be informed by HR/Recruitment as part of the recruitment process, so early discussion is encouraged wherever possible.\nInterested? \n\nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV with your contact details.\nIf this job isn't quite what you are looking for but you are looking for a new position within Automotive, please contact us for a confidential discussion on your career.","description_format":"text","description_chars":6774,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-22T10:59:33Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-11-05T06:29:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.815,"p_room":0.9,"age_days":13,"expected_fill_days":20,"reasons":["conf:4","win:mid"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/artifex-interior-systems-infrastructure-and-operations-senior-manager","json_url":"https://alion.io/job/artifex-interior-systems-infrastructure-and-operations-senior-manager.json","meta":{"generated_at":"2026-11-05T09:09:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11679,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":694087},"rest":"https://alion.io/mcp/rest/get_company?id=694087"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fartifex-interior-systems-infrastructure-and-operations-senior-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fartifex-interior-systems-infrastructure-and-operations-senior-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fartifex-interior-systems-infrastructure-and-operations-senior-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/artifex-interior-systems-infrastructure-and-operations-senior-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fartifex-interior-systems-infrastructure-and-operations-senior-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3076608}},{"tool":"search_jobs","arguments":{"company":"artifexinteriorsystems.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3076608},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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