{"id":213104,"url":"https://alion.io/job/artos-technical-solutions-engineer","title":"Technical Solutions Engineer","company":{"id":7635,"name":"Artos","domain":"artosai.com","url":"https://alion.io/company/artos","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":166500,"max":231000,"currency":"USD","period":"year","gross":null,"usd_annual":231000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"Docker","optional":false},{"name":"GCP","optional":false},{"name":"IAM","optional":false},{"name":"Kubernetes","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Python","optional":false},{"name":"Terraform","optional":false},{"name":"TypeScript","optional":false},{"name":"Datadog","optional":true},{"name":"Grafana","optional":true},{"name":"Helm","optional":true},{"name":"LLM","optional":true},{"name":"Prometheus","optional":true}],"status":"live","first_seen_at":"2026-07-07T02:35:12Z","employer_posted_date":"2026-07-07","last_verified_at":"2026-11-05T16:56:12Z","board_verified":true,"closed_at":null,"days_open":121,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":121},"description":"About Artos:\nAt Artos, we build tools that help biopharma companies create and manage their R&D documentation in a fraction of the time. If you’re looking to join a team whose mission is to fundamentally change the way that drug development gets done, we’d love to talk to you.\nThe Role:\nWe’re looking for a Technical Solutions Engineer who brings a strong mix of DevOps, software engineering, and customer-facing skills to help customers deploy, operate, and scale Artos.\nYou’ll troubleshoot across the full stack, from Kubernetes, cloud infrastructure, networking, and deployment configuration to the Artos platform itself. When something breaks, you’ll determine whether the problem lives in the customer’s environment, our application, or somewhere in between, then dig into the logs, configuration, infrastructure, and code to find the root cause.\nYou’ll work directly with customer engineering teams while partnering closely with Artos Engineering to reproduce issues, resolve bugs, and improve the reliability and supportability of the platform.\nThis is a great fit for someone who enjoys moving between infrastructure and application-level debugging and is equally comfortable working directly with customers to solve complex technical problems.\nWhat You’ll Do:\nLead technical deployments of Artos into customer-managed AWS, Azure, and GCP environments.\n\nConfigure and troubleshoot Kubernetes, containers, networking, IAM, authentication, secrets, and other deployment dependencies.\n\nDiagnose issues across customer infrastructure, Artos application services, APIs, integrations, and application behavior.\n\nUse logs, metrics, traces, and code-level debugging to isolate root causes and drive issues through resolution.\n\nReproduce application issues, investigate bugs, contribute to bug reports, validate fixes, and partner with Artos Engineering on resolution.\n\nBuild and maintain deployment automation and infrastructure-as-code using Terraform and related tooling.\n\nPartner directly with customer DevOps, infrastructure, engineering, and security teams throughout deployment and ongoing operation.\n\nImprove CI/CD workflows, monitoring, observability, and operational tooling that make Artos easier to deploy and support.\n\nOwn customer-facing technical documentation, including installation and deployment guides, architecture documentation, runbooks, and security review materials.\n\nWhat We’re Looking For:\n5+ years of experience in solutions engineering, DevOps, SRE, platform engineering, software engineering, cloud infrastructure, or a similar technical role.\n\nStrong hands-on experience with Kubernetes, Docker, Terraform, and cloud infrastructure.\n\nExperience deploying and supporting production applications on AWS, Azure, or GCP.\n\nSoftware engineering skills and the ability to debug application-level issues rather than treating the application as a black box.\n\nAbility to work with and troubleshoot APIs, application services, integrations, logs, and distributed systems.\n\nAbility to write and debug code or automation using TypeScript, Python, Bash, or similar languages.\n\nStrong understanding of networking, IAM, authentication, secrets management, and cloud security fundamentals.\n\nFamiliarity with CI/CD, monitoring, logging, and observability tooling.\n\nStrong communication skills and experience working directly with customer engineering teams.\n\nAbility to independently take ambiguous technical problems from initial customer report through root cause and resolution.\n\nNice to Have:\nExperience with BYOC, self-hosted, or private-cloud deployments.\n\nExperience supporting technical enterprise SaaS products.\n\nExperience with Helm, Datadog, Grafana, Prometheus, or similar tooling.\n\nExperience investigating or fixing bugs in a production software codebase.\n\nExperience with enterprise security or compliance reviews.\n\nFamiliarity with AI/LLM infrastructure or ML platforms.\n\nExperience in life sciences, healthcare, or another regulated industry.\n\nOther Information:\nVery comfortable working in a fast-paced and intense startup environment\nWilling to work in-person in our office in Mission Bay 4-5 days/week\nLikes matcha KitKats, believes every LLM prompt is just Schrödinger’s cat waiting to be observed, and knows too many random facts about the Mongol postal 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