{"id":1848125,"url":"https://alion.io/job/arx-solutions-software-technical-support-engineer-mfd","title":"Software Technical Support Engineer (m/f/d)","company":{"id":183894,"name":"ARX Robotics","domain":"arx-solutions.com","url":"https://alion.io/company/arx-solutions","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":93,"open_postings":11,"ghost_share":0,"stale_share":0.273,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Munich, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":105000,"period":"year","method":"role_country_seniority_unknown","sample_n":49},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":true,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"C++","optional":false},{"name":"Docker","optional":false},{"name":"Git","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"ROS","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-09-21T14:36:06Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T20:32:58Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":47},"description":"About the Role\nAs a Software Technical Support Engineer at ARX Robotics, you will bridge the gap between cutting-edge software development and real-world robotic performance. Our autonomous ground systems operate in critical, demanding environments where reliability and resilience are paramount. You will ensure our software and hardware work seamlessly together, both in our labs and out in the field.\nIn this role, you will diagnose complex challenges, validate key system features, and directly support engineering teams and operational partners. Your work ensures our robotic platforms perform reliably, helping safeguard personnel and protect operational readiness across Europe.\nWhat You’ll Build\nEnhance and optimize our core robotics software stack by integrating new hardware, drivers, and capability updates.\nTest and validate complete robotic platforms across all critical communication layers, including CAN bus, Ethernet, and wireless networks.\nConduct hands-on verification in lab facilities and active field environments to evaluate durability and operational readiness.\nReproduce, investigate, and root-cause complex technical bugs, partnering directly with software and systems engineers to implement lasting solutions.\nBuild automated diagnostic scripts and testing utilities (using Python or Bash) to streamline repetitive workflows and increase coverage.\nProvide high-impact technical guidance and troubleshooting support to internal teams and external customers during field deployments.\nRefine testing frameworks, verification checklists, and issue escalation workflows to maintain high standards of system quality.\nCollaborate across cross-functional engineering groups to maintain seamless integration across all vehicle subsystems.\nWhat You Bring\nPractical experience testing, troubleshooting, and diagnosing integrated hardware, software, and robotics systems.\nStrong proficiency in C++ along with hands-on experience using ROS 2 in development or testing environments.\nPractical knowledge of network and communication protocols such as CAN, Ethernet, TCP/UDP, and serial interfaces.\nWorking knowledge of Linux operating systems, shell navigation, and diagnostic scripting in languages like Python or Bash.\nFamiliarity with engineering tools such as Git, Docker, and packet analysis tools like Wireshark.\nFoundational understanding of embedded systems, microcontrollers, and sensor/actuator integration.\nA curious, systematic approach to problem-solving across both software logic and physical hardware components.\nClear communication skills with the ability to explain complex technical issues constructively to teammates and partners.\nProfessional working proficiency in English (German language skills are a valuable asset).\nPlease note: You do not need to meet every single requirement to apply. We welcome motivated candidates who are eager to grow into the role and develop their expertise further.\nWhat We Offer\nJoin a mission-driven European defense tech company at a pivotal stage of growth, where you can help shape meaningful technology, take ownership early, and grow with the business!\nCompetitive compensation package including a bonus opportunity\n27 vacation days to start, increasing with tenure up to 30 days\nEmployer-supported pension contribution\nLearning & development support and team events budget\nEmployee discounts and flexible benefits budget via Probonio\nHybrid working setup depending on role and team needs\nStructured salary bands, levelling framework, and bi-annual development conversations\nReferral bonus program, dog-friendly office, and relocation support where applicable\nAbout Us\nARX is a dual-use technology company that specializes in developing autonomous unmanned systems and sensors for the European defence sector. Our dual-use unmanned ground systems and sensors assist NATO Armies and civilian first responders in tackling their most challenging problems by providing them with training and information to make better decisions and take effective actions in life-or-death situations.\nAs our team continues to expand rapidly, we are seeking motivated candidates who are excited to work in a highly energetic, creative, and innovative team dedicated to developing autonomous systems for challenging environments. We operate in a dynamic sector where collaboration, sharing innovative ideas, and developing novel problem-solving strategies are ingrained in our work culture.\nIf you are passionate about overcoming challenges that have a real impact on the security of our democracies, apply here to join ARX and help shape the future of dual-use technology! \nARX is an equal-opportunity employer, and we encourage candidates from all backgrounds to apply.\nYou can find ARX Robotics Applicant Privacy Policy here.","description_format":"text","description_chars":4779,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Military Robotics","Military & Tactical Robotics"],"lifecycle":[{"event":"open","at":"2026-10-04T20:10:07Z"},{"event":"close","at":"2026-10-12T16:06:58Z"},{"event":"reopen","at":"2026-11-06T14:06:40Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.747,"p_room":0.75,"age_days":47,"expected_fill_days":55,"reasons":["conf:1","velocity","win:late"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/arx-solutions-software-technical-support-engineer-mfd","json_url":"https://alion.io/job/arx-solutions-software-technical-support-engineer-mfd.json","meta":{"generated_at":"2026-11-08T22:18:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":46580,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":183894},"rest":"https://alion.io/mcp/rest/get_company?id=183894"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Farx-solutions-software-technical-support-engineer-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Farx-solutions-software-technical-support-engineer-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Farx-solutions-software-technical-support-engineer-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/arx-solutions-software-technical-support-engineer-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Farx-solutions-software-technical-support-engineer-mfd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1848125}},{"tool":"search_jobs","arguments":{"company":"arx-solutions.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1848125},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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