Data Analyst

This role is responsible for collecting, analyzing and interpreting, data to support decision-making and provide insights to the organization. It also supports Tech Marketing Engineer to make data-driven decisions, optimize processes, and achieve their strategic objectives. The role applies statistical and analytical methods to explore data, identify trends, patterns, and anomalies, and extract actionable insights.

R&R:

• In accordance with plan, performs/executes data collection and analysis procedures and data insight visualizations for assigned projects.

• Collects, records, and analyzes data using established protocols and processes; communicates findings to TME for review and feedback.

• Generate actionable insights through holistic and detailed analysis of such as Star Rating and NPS, calls and returns, to drive improvements and customer satisfaction.

• Utilizes advanced analytical techniques to extract, clean, and analyze complex data sets from various sources.

• Works independently on moderate scope problems, applying professional expertise, exercising judgment, and resolving various issues by following company policies and procedures.

Qualifications:

• Graduate Degree in Mathematics, Statistics, Economics, Computer Science, or any other related discipline or commensurate work experience or demonstrated competence.

• ~ 2 years of relevant work experience, preferably in data analytics, database management, statistical analysis, or a related field or an advanced degree with little or no work experience.

• Programming Language/s Certification (SQL, Python, or similar)

Skills

Data Collection and Management, Tableau, Complex Data Sources, Judgment, Microsoft Excel, Data Analysis, Records Management, Data Management, Extraction, SQL, Deep Clean, Scope the Solution, Python, Statistics, Data Science, Insight Generation