{"id":4160265,"url":"https://alion.io/job/aryan-solutions-it-support-engineer","title":"IT Support Engineer","company":{"id":3802167,"name":"Aryan Solutions","domain":"aryan-solutions.com","url":"https://alion.io/company/aryan-solutions","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":7000,"max":10000,"currency":"SGD","period":"month","gross":true,"usd_annual":93420},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"ITIL","optional":false},{"name":"Windows","optional":false},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-12T00:00:00Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Job OverviewAryan Solutions is seeking a proactive and customer-focused IT Support Engineer to provide end-user technical support, manage IT hardware deployments, and support day-to-day IT operations.\nThe successful candidate will be responsible for troubleshooting hardware, software, and connectivity issues, supporting technology refresh projects, and ensuring timely resolution of IT service requests.\nKey Responsibilities1. IT Support & Troubleshooting\nProvide first-level technical support for laptops, desktops, software applications, and network connectivity issues.\n\nDiagnose, troubleshoot, and resolve end-user technical issues efficiently.\n\nEscalate complex incidents to the appropriate support teams when necessary.\n\nDeliver timely and professional technical assistance to maintain high user satisfaction.\n\n2. Hardware Deployment & Technology Refresh\nExecute hardware rollouts, laptop and PC replacements, and collection of decommissioned devices.\n\nConfigure and provision laptops in accordance with corporate security policies and operational standards.\n\nPerform operating system imaging, cloning, and deployment using tools such as Microsoft Intune, SCCM, or MDT.\n\nSupport technology refresh initiatives, including device upgrades, deployment, and user migration.\n\nTrack, tag, and maintain accurate IT asset inventory records throughout the hardware lifecycle.\n\n3. IT Operations & Cloud Support\nMonitor automated IT jobs and perform basic operational checks.\n\nIdentify, resolve, or escalate operational issues as required.\n\nExecute basic AWS operational tasks, including running AWS Systems Manager documents and assisting with user MFA resets.\n\nFollow established operational procedures and escalation protocols.\n\n4. IT Service Management\nHandle incidents and service requests in accordance with ITIL practices.\n\nCreate, update, and maintain service tickets with accurate troubleshooting details and resolution documentation.\n\nEnsure incidents and service requests are resolved within agreed Service Level Agreements (SLAs).\n\nSupport Incident, Problem, and Change Management processes.\n\n5. Documentation & Knowledge Management\nPrepare and maintain technical documentation, knowledge articles, and Standard Operating Procedures (SOPs).\n\nDevelop and update operational runbooks for recurring IT support activities.\n\nMaintain accurate records of troubleshooting procedures and resolutions.\n\nRequirementsSingapore Citizens only.\n\nDiploma in Computer Science, Information Technology, Software Engineering, or a related discipline with at least 1 year of relevant IT support experience.\n\nAlternatively, a Diploma in any discipline with at least 2 years of experience in IT support services.\n\nWorking knowledge of Windows and/or macOS operating systems.\n\nGood understanding of IT Service Management principles and ITIL processes.\n\nStrong troubleshooting, analytical, and problem-solving skills.\n\nGood communication and interpersonal skills, with a customer-service mindset.\n\nAbility to work independently and collaboratively within an IT support team.\n\nPreferred SkillsHands-on experience with Amazon Web Services (AWS).\n\nExperience with Microsoft Intune, SCCM, or MDT.\n\nFamiliarity with ServiceNow or similar IT service management platforms.\n\nPrevious experience supporting enterprise IT environments or technology refresh projects.\n\nHow to ApplyInterested candidates are invited to submit their updated CV to:\nEmail: \nEmail Subject: Application – IT Support Engineer\nPlease include your availability, notice period, and expected salary in your application.\nSkills\nIT Security Policies, Customer Mindset, Incident Support, Manage IT Support team, Troubleshooting, Technical Assistance, hands-on skills, IT Hardware Support, Technical Troubleshooting, AWS, Computer Support, Itil Service Management, Electronic Devices, technology deployment, Analytical and Problem-Solving Skills, Computer 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open","p_open":1,"p_active":0.516,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["seen:1","agency","win:early"],"computed_at":"2026-11-13T03:06:52Z"},"pay":{"stated_usd_annual":93420,"is_top_pay":true},"html_url":"https://alion.io/job/aryan-solutions-it-support-engineer","json_url":"https://alion.io/job/aryan-solutions-it-support-engineer.json","meta":{"generated_at":"2026-11-13T03:06:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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