{"id":2504515,"url":"https://alion.io/job/asana-api-support-engineer","title":"API Support Engineer","company":{"id":4507,"name":"Asana","domain":"asana.com","url":"https://alion.io/company/asana","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":74000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":549},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Agile","optional":false},{"name":"Asana","optional":false},{"name":"JavaScript","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Slack","optional":false},{"name":"Git","optional":true},{"name":"Linux","optional":true},{"name":"Power BI","optional":true},{"name":"Tableau","optional":true},{"name":"Unix","optional":true}],"status":"live","first_seen_at":"2026-10-07T11:59:57Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-14T18:38:58Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"As a Developer Support Engineer, you’ll be a trusted technical partner for developers and customers integrating with the Asana platform. You’ll focus on API-related troubleshooting, developer workflows, and integration challenges - helping customers build reliably and confidently on top of our APIs. This is a hands-on role requiring basic programming skills, strong analytical skills, API debugging expertise, centered on delivering high-quality, developer-first support, combining technical depth with clear, empathetic communication.\nIn this role, you’ll work closely with customers to understand their use cases, diagnose complex technical issues, and advocate for improvements to our APIs and platform capabilities. You’ll collaborate cross-functionally with Engineering, Product, and Developer Relations to drive scalable solutions, share developer insights, and improve the overall integration experience. You’ll thrive here if you’re technically curious, detail-oriented, and passionate about helping developers succeed through thoughtful, durable solutions-not just quick fixes.\nThis role is based in our Warsaw office with an office-centric hybrid schedule. Along with most Asanas, you’ll work from this office in person on Mondays, Tuesdays, and Thursdays. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements.\nYou will:\nProvide technical support to customers, including debugging, troubleshooting and resolving API-related issues. Given the complexity and breadth of Asana's use across many industries, this is not a typical \"question and answer\" support role.\nTriage and escalate API-related bugs and critical issues to R&D teams.\nSupport developers through email, our community forum, and live chat, ensuring they can successfully build on our platform.\nMonitor internal Slack channels for urgent API support requests.\nCollaborate with R&D teams to understand our API and influence improvements based on customer feedback.\nAssist with API releases by communicating changelog updates and deprecation notices.\nReview and approve third-party app integrations based on security and compliance guidelines.\nUpdate developer documentation to clarify API usage and best practices.\nAct as a liaison between API teams and Customer Support to ensure smooth communication about upcoming releases and changes.\nProvide customer communication support during incidents involving API, webhooks, or event streams.\nAbout You:\n3+ years of experience in technical support, developer support, application development or a related role.\nExperience developing or integrating applications using APIs (including personal projects).\nStrong written and verbal communication skills in English, with the ability to explain technical concepts to both technical and non-technical audiences.\nStrong understanding of REST API fundamentals (HTTP methods, JSON, pagination, query parameters, request bodies/responses).\nAbility to write and debug scripts in JavaScript or Python to interact with APIs.\nExcellent troubleshooting and debugging skills, with the ability to interpret error messages and resolve API-related issues.\nExperience working cross-functionally with engineering, product, and support teams.\nComfortable with and has experience working in fast-paced, agile, and ambiguous environments while working in a consultative manner with customers\nNice to Have\nUnderstanding of OAuth concepts and authentication protocols.\nBasic Git proficiency.\nFamiliarity with webhooks and event-driven architectures.\nExperience with command-line tools and basic Linux/Unix navigation.\nPrior experience in developer relations, technical writing, or API advocacy.\nExperience working with the Asana API or similar productivity tool APIs.\nExperience with PowerBI and/or Tableau custom connectors\nPublic speaking, blogging, or content creation about technical topics.\nWhat we offer\nGenerous, transparent and fair compensation system (base salary and generous Restricted Stock Unit for Asana Inc.) \nContract of Employment (with 50% tax deductible costs for author’s rights usage for Engineers) \nHealth insurance with dental and travel coverage (Lux Med) \nLunch catering on the days that you work from the office\nCareer growth budget \nHome office setup budget \nGym/Fitness reimbursement\nFertility healthcare and family-forming support with Carrot\nMental health support in Modern Health\nGroup life insurance\nMacBooks with all necessary accessories\nFor this role, the estimated base salary range is between 13 500 - 14 650 PLN gross monthly on the contract of employment (UoP). The actual base salary will vary based on various factors and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base compensation range for this role may be modified.\nOur total compensation consists of base salary and equity (RSUs). \n#LI-Hybrid #LI-AZ\nAbout us\nAsana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.\nWe believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.\nJoin Asana’s Talent Network to stay up to date on job opportunities and life at Asana.","description_format":"text","description_chars":6344,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Health insurance","Home office","Life insurance"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","Project & Work Management Software"],"lifecycle":[{"event":"open","at":"2026-10-14T07:10:37Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.856,"p_room":1,"age_days":7,"expected_fill_days":41,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-10-14T19:57:50Z"},"pay":null,"html_url":"https://alion.io/job/asana-api-support-engineer","json_url":"https://alion.io/job/asana-api-support-engineer.json","meta":{"generated_at":"2026-10-14T19:57:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26286,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4507},"rest":"https://alion.io/mcp/rest/get_company?id=4507"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fasana-api-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fasana-api-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fasana-api-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/asana-api-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fasana-api-support-engineer"}]}