{"id":3436071,"url":"https://alion.io/job/asana-customer-enablement-manager-2","title":"Customer Enablement Manager","company":{"id":4507,"name":"Asana","domain":"asana.com","url":"https://alion.io/company/asana","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":76,"open_postings":19,"ghost_share":0,"stale_share":0.947,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false}],"status":"live","first_seen_at":"2026-10-28T23:59:02Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T22:37:58Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"As a Customer Enablement Manager, you will help enterprise customers design, launch, and adopt better ways of working with Asana. You will own a portfolio of customers, leading discovery, workflow consultation, strategic enablement, and scaled education to accelerate adoption and deliver measurable business outcomes. This role also includes project-based implementation work, partnering directly with customers to design, configure, test, and launch workflows. Across both enablement and implementation engagements, you will help customers translate Asana and AI capabilities into practical ways of working that create lasting value.\nThis role is based in our Sydney office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Wednesday, and Thursday. Most Asanas have the option to work from home on Mondays and Fridays. If you're interviewing for this role, your recruiter will share more about the in-office requirements.\nWhat you’ll achieve\nTrusted Advisory: Develop a deep understanding of Asana, customer business priorities, and how teams work today. Use discovery, process mapping, and product expertise to recommend workflows and enablement approaches that improve adoption, efficiency, and collaboration.\n\nOwn a Portfolio of Customer Enablement Engagements: Independently manage ongoing and time-bound engagements across a portfolio of customers, from discovery and planning through delivery and follow-through. Partner with CSMs and account teams to connect enablement activities to clear customer objectives and adoption outcomes.\n\nLead Project-Based Implementations: Flex into structured implementation engagements based on customer and business needs. Manage projects from discovery and implementation planning through workflow configuration, testing, launch, and handoff while keeping stakeholders aligned to milestones, responsibilities, and desired outcomes.\n\nDrive Workflow and AI Adoption: Help customers adopt new ways of working, including AI-enabled workflows, by translating Asana capabilities into practical use cases. Guide customers through the process and behavior changes required to successfully embed new workflows into their organization.\n\nDeliver Strategic Enablement: Facilitate workflow consultations, workshops, training programs, and scalable learning experiences for audiences ranging from end users and workflow owners to champions and business leaders.\n\nAbout you\nDemonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.\n\n4+ years of experience in customer enablement, implementation, customer success, consulting, professional services, change management, learning and development, or a related customer-facing role, ideally within SaaS.\n\nDemonstrated experience leading customer engagements that combine discovery, consultation, solution design, facilitation, implementation, and enablement to drive adoption or behavior change.\n\nHands-on experience working directly with customers to translate business requirements into workflow designs and configure solutions through testing and launch.\n\nStrong project and portfolio management skills, with the ability to balance an ongoing portfolio of customers alongside time-bound implementation projects, competing priorities, milestones, and cross-functional stakeholders.\n\nConsultative problem solver skilled in asking thoughtful questions, identifying root causes, synthesizing customer needs, and recommending clear solutions.\n\nEffective facilitation and communication skills, with the ability to engage audiences ranging from end users and workflow owners to champions and senior business stakeholders.\n\nCommercial awareness and an understanding of how successful implementation and adoption contribute to customer value, retention, and expansion.\n\nAt Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interestedin this role and don't meet every listed requirement, we still encourage you to apply.\nWhat we’ll offerOur comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value, which is why we check ourselves and conduct a yearly pay equity audit.\nFor this role, the estimated base salary range is between 143,000-162,000 AUD The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.\nIn addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.\nWe strive to provide equitable and competitive benefits packages that support our employees worldwide and include:\nMental health, wellness & fitness benefits\n\nCareer coaching & support\n\nInclusive family building benefits\n\nLong-termsavings or retirement plans\n\nIn-office culinary options to cater to your dietary preferences\n\nThese are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.\n#LI-Hybrid\nAbout us\nAsana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.\nWe believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.\nJoin Asana’s Talent Network to stay up to date on job opportunities and life at Asana.","description_format":"text","description_chars":7176,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Retirement plans"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","Project & Work Management Software"],"lifecycle":[{"event":"open","at":"2026-10-29T02:58:52Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":40,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/asana-customer-enablement-manager-2","json_url":"https://alion.io/job/asana-customer-enablement-manager-2.json","meta":{"generated_at":"2026-10-31T01:22:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1840,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4507},"rest":"https://alion.io/mcp/rest/get_company?id=4507"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fasana-customer-enablement-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fasana-customer-enablement-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fasana-customer-enablement-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/asana-customer-enablement-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fasana-customer-enablement-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3436071}},{"tool":"search_jobs","arguments":{"company":"asana.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3436071},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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