{"id":4085002,"url":"https://alion.io/job/asc-engineered-solutions-customer-service-representative","title":"Customer Service Representative","company":{"id":668744,"name":"ASC Engineered Solutions","domain":"asc-es.com","url":"https://alion.io/company/asc-es","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-10T18:40:01Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T18:40:01Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Reliable Safety & Flow Corporation is seeking a Customer Service Representative (CSR). The Customer Service Representative is the primary point of contact for our internal and external customers, addressing inquiries, resolving issues, and providing outstanding support. The CSR plays a crucial role in ensuring customer satisfaction and maintaining Reliable Automatic Sprinkler Co.’s reputation for excellence.\nKey Responsibilities\nResponsible for communicating with customers via phone, email, fax, etc. \nProvides timely and accurate information to incoming customer service orders, status, and product knowledge request\nProcesses customer orders, changes, and returns\nResolves customer complaints by investigating problems, developing solutions, and making recommendations\nWorks closely with the Operations Supervisor as directed\nReviews and maintains customer database to track information on account information, statuses, orders, and lead times\nProvides timely feedback regarding service failures or customer concerns\nWorks closely with Sales Representatives on quotes, status of orders etc. \nPromote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor\nPerforms other duties as directed\n\nSkills, Knowledge & Expertise\nStrong communication and interpersonal skills\nOutstanding customer service skills\nExcellent time management ability\nAbility to handle adversity and conflict with successful outcomes\nOutstanding attention to detail and accuracy\nPossesses strong commitment to team environment while working well with others\nWorks systematically and logically to resolve problems\nUnderstanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services\nKnowledge of technical details of the company product\nProficient in computer data entry\nProficient in Microsoft Office and Dynamics 365\n Qualifications\nAssociate's degree in business and/or Related Field\n2 + years of Customer Service experience in the manufacturing or construction industry\n\nJob Benefits\nMedical, Dental, Vision and FSA are available 30 days following your start date\n401k with company match is available after 90 days of employment\nCompany-provided Life Insurance is provided for after 90 days of employment \n3 PTO days after 60 days of employment (hourly and non-exempt positions only) \n2 weeks of vacation after 6 months of employment\n10 paid holidays","description_format":"text","description_chars":2685,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mechanical Components & Fasteners","Industrial 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