{"id":2524519,"url":"https://alion.io/job/ascend-medical-remote-care-coordinator","title":"Remote Care Coordinator","company":{"id":4421003,"name":"Ascend Medical","domain":"ascendmedical.com","url":"https://alion.io/company/ascendmedical","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":83000,"period":"year","method":"role_country_seniority_unknown","sample_n":9949},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-09-04T14:36:15Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-19T17:12:02Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"Description\nTitle: Remote Care Coordinator\nPosition Summary\nThe Remote Care Coordinator (RCC) delivers longitudinal Care Management services through proactive patient engagement, ongoing chart and care plan review, care coordination, documentation, and collaboration with patients, caregivers, providers, and interdisciplinary team members.\nDepending on operational assignment, the RCC serves either as the primary Care Manager responsible for an assigned panel of in-office patients or as a Care Management partner supporting patients within Assisted Living Facility (ALF) settings.\nRegardless of assignment, the RCC is responsible for providing consistent, high-quality Care Management services, maintaining timely and accurate documentation, identifying patient needs and barriers, coordinating appropriate follow-up, and meeting established Care Management productivity and performance expectations.\n1. In-Office Care Management\nServe as the primary Care Manager for an assigned panel of patients enrolled in Care Management. \nIdentify and enroll eligible patients into appropriate Care Management programs. \nObtain and document required patient consent. \nComplete comprehensive patient assessments and establish initial Care Management needs. \nDevelop, maintain, and update individualized care plans. \nPerform routine chart and care plan reviews to identify changes in patient status, care gaps, barriers, and opportunities for Care Management intervention. \nConduct proactive patient outreach and ongoing monthly Care Management activities based on individual patient needs. \nMonitor patient progress and identify changes or concerns requiring additional intervention. \nCoordinate care and communicate relevant patient updates with providers and interdisciplinary team members. \nEscalate clinical concerns or other patient needs to the appropriate member of the care team. \n2. Assisted Living Facility (ALF) Care Management Support\nPartner with the assigned Care Coordinator to support longitudinal management of an assigned patient population. \nConduct routine outreach to patients, family members, caregivers, and Powers of Attorney (POAs), as appropriate. \nPerform Care Management activities and follow-up based on identified patient needs. \nSupport care coordination across providers, facilities, caregivers, and other members of the patient's healthcare team. \nCommunicate significant patient updates, barriers, and concerns to the assigned Care Coordinator. \nContribute to continuity of care through consistent, collaborative patient management. \n3. Documentation & Compliance\nDocument all Care Management services accurately and in a timely manner. \nMaintain complete patient documentation in accordance with organizational Care Management Standards. \nAccurately document qualifying Care Management time and activities. \nMaintain care plans and other required Care Management documentation throughout the patient's enrollment. \nComply with applicable payer requirements, organizational policies, and established Care Management workflows. \nMaintain HIPAA compliance and protect patient confidentiality at all times. \n4. Patient Engagement & Care Coordination\nDevelop effective working relationships with patients, caregivers, providers, facility staff, and interdisciplinary team members. \nSupport patients in understanding and following established care plans and addressing barriers to care. \nIdentify social, financial, access, or other barriers that may affect the patient's ability to follow their care plan. \nConnect patients with appropriate internal or community resources when needs are identified. \nCoordinate services and communication across the patient's healthcare team. \nIdentify opportunities to improve continuity of care and patient outcomes through proactive engagement and follow-up. \nEncourage appropriate patient participation and engagement in ongoing Care Management services. \n5. Professional Excellence\nDemonstrate professionalism, reliability, and accountability in all interactions. \nCommunicate clearly and effectively with patients, caregivers, providers, and team members. \nMaintain strong organizational and time-management skills while independently managing assigned responsibilities. \nDemonstrate the ability to prioritize patient needs and manage a longitudinal patient population. \nAdapt to changing patient needs and operational priorities. \nParticipate in team meetings, training, and Care Management improvement initiatives. \nConsistently meet established organizational and Care Management performance expectations. \nKey Performance Indicators\nPerformance may be evaluated using measures including:\nPatient enrollment and ongoing engagement \nEffective management of assigned patient panel or population \nCare plan completion, maintenance, and quality \nCompletion of required monthly Care Management activities \nDocumentation accuracy and timeliness \nAccurate documentation of qualifying Care Management time \nProductivity and utilization expectations \nPatient outreach and follow-up \nCare coordination effectiveness \nCompliance with organizational Care Management Standards and applicable requirements \nPreferred Qualifications\nMedical Assistant (MA), Licensed Practical Nurse (LPN), or similar clinical healthcare background strongly preferred. \nPrevious experience in Care Management, Chronic Care Management (CCM), Advanced Primary Care Management (APCM), population health, or a similar longitudinal patient-support program. \nExperience working within a primary care or ambulatory healthcare environment. \nExperience with Athenahealth, ThoroughCare, or similar EHR and Care Management platforms. \nFamiliarity with Care Management documentation, time tracking, and payer requirements. \nBilingual skills are a plus. \nWork Environment\nThis is a fully remote position requiring consistent availability during established business hours and reliable internet access. The RCC works independently while maintaining frequent communication and collaboration with the broader Care Management and clinical teams.\nThe position requires regular use of electronic health records, Care Management platforms, telephone communication, secure digital communication, and other technology necessary to support an assigned patient population.\nRequirements\nPrevious experience in healthcare, care coordination, patient support, population health, or a related healthcare setting. \nStrong verbal and written communication skills with the ability to effectively engage patients, caregivers, and healthcare team members. \nStrong organizational and time-management skills with the ability to independently manage a patient population and multiple ongoing priorities. \nAbility to accurately and consistently document patient interactions and Care Management activities. \nComfortable working within electronic health records, Care Management platforms, and other healthcare technology systems. \nAbility to recognize concerns requiring clinical or operational escalation and communicate them to the appropriate team member. \nAbility to work effectively and independently in a remote environment.","description_format":"text","description_chars":7124,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T12:00:20Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.585,"p_room":0.45,"age_days":44,"expected_fill_days":27,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/ascend-medical-remote-care-coordinator","json_url":"https://alion.io/job/ascend-medical-remote-care-coordinator.json","meta":{"generated_at":"2026-10-19T18:49:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14812,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421003},"rest":"https://alion.io/mcp/rest/get_company?id=4421003"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fascend-medical-remote-care-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fascend-medical-remote-care-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fascend-medical-remote-care-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ascend-medical-remote-care-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fascend-medical-remote-care-coordinator"}]}