{"id":2348750,"url":"https://alion.io/job/ascending-applications-analyst-ascending","title":"Applications Analyst - ASCENDING","company":{"id":449666,"name":"ASCENDING","domain":"ascendingdc.com","url":"https://alion.io/company/ascending-2","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Richmond, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":105000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":825},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Jira","optional":false},{"name":"Scrum","optional":false},{"name":"Confluence","optional":true},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-10-12T13:21:19Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T14:02:15Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Contract Duration: 24 months\nLocation: Richmond, VA (Hybrid 3 days onsite per week)\nPosition Overview\nWe are seeking an Associate Business Application Administrator to support and enhance a recently implemented Jira Service Management (JSM) environment. This consultant will be responsible for troubleshooting defects, managing user access, supporting workflow enhancements, and partnering with Agile delivery teams to develop scalable service-management solutions. The ideal candidate brings hands-on Jira Service Management administration and workflow-development experience, strong communication skills, and the ability to translate business needs into practical system configurations.\nKey Responsibilities\nPlatform Administration: Administer and support the Jira Service Management platform, including user access, permissions, configurations, and ongoing platform maintenance.\nIncident & Defect Resolution: Analyze, troubleshoot, and resolve defects and incidents related to JSM workflows, forms, automation, approvals, work items, and assets.\nWorkflow Design & Deployment: Design, configure, test, and deploy workflow enhancements ranging from minor user-interface updates to complex automated workflows with approvals and multiple child work items.\nMigration Support: Support code/configuration migration activities across JSM environments.\nAgile Collaboration: Collaborate with Business Analysts, Scrum Masters, QA team members, and other technical resources within an Agile development environment.\nRequirements Gathering: Gather, clarify, and document requirements from technical and business stakeholders.\nSolution Demonstration: Conduct demonstrations of developed solutions, gather end-user feedback, and implement appropriate modifications.\nTriage & Prioritization: Assess incoming incidents and enhancement requests, determining which items require immediate resolution versus backlog prioritization.\nDocumentation: Maintain clear documentation for system configurations, workflows, processes, and support procedures.\nContinuous Improvement: Support the use of Jira Service Management best practices and continuous platform improvement.\nRequired Qualifications\n Education: Bachelor's degree in Computer Science, Information Technology, or a related field (equivalent relevant experience will also be considered).\nJSM Experience: At least 12 months of hands-on experience administering and configuring Jira Service Management.\nWorkflow Development: Proven experience developing and enhancing JSM workflows, including forms, automation rules, approvals, work items, and asset-related functionality.\nAccess & Migration: Experience with user access management and code/configuration migration within Jira Service Management.\nPlatform Knowledge: Strong understanding of the Atlassian Jira Service Management product and its capabilities.\nAgile Integration: Experience working as part of an Agile development team alongside Business Analysts, Scrum Masters, QA, and technical stakeholders.\nCommunication Skills: Ability to communicate effectively with both technical teams and business users.\nProblem Solving: Demonstrated ability to assess, prioritize, and resolve incidents and enhancement requests in a timely manner.\nPreferred Qualifications\nAtlassian Confluence: Experience utilizing Confluence, particularly for knowledge-base management.\nITSM Knowledge: Familiarity with IT Service Management concepts, 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