Junior L2 Support Engineer

Ascendion • Bachelor's Degree • 4 hours ago
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Salary
≈ $11k – $27k per year (Estimated)
Location
In office (Bengaluru)
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Ascendion

Ascendion is an American technology services company created in 2022 when Collabera's digital engineering business was separated under private equity ownership and rebranded. It builds software, data platforms and applied artificial intelligence for enterprise clients across financial services, healthcare, retail, technology and communications, and it markets itself around engineering delivery accelerated by its own artificial intelligence tooling rather than around headcount. Headquartered in Basking Ridge, New Jersey with its largest delivery base in India, it employs several thousand engineers across North America, Europe and Asia.
ascendion.com • HQ: Basking Ridge, United States • AI Consulting & Integration • Custom Software Development • IT Outsourcing • IT Consulting • 1001-5000 employees • Est. 2022
About the Role"

Desktop Support/Production Support position is available within the Platform Operations team. This role involves providing basic application and infrastructure support by troubleshooting, resolving, and maintaining software.

"Job Title"

Desktop Support/Production Support Engineer

"Responsibilities"

- Provide basic application and infrastructure support by troubleshooting and resolving issues.

- Maintain software applications to ensure smooth operations.

- Collaborate with the development team to escalate complex issues.

- Document support processes and procedures for future reference.

"Required Skills"

- Proven experience in desktop support or production support roles.

- Strong troubleshooting skills to identify and resolve technical issues.

- Knowledge of software applications and infrastructure components.

- Excellent communication skills to collaborate with cross-functional teams.

- Ability to document support processes accurately.

"Desirable Skills"

- Certification in desktop support or relevant field.

- Experience with ticketing systems for issue tracking.

- Familiarity with ITIL framework for service management.

"Education Qualification"

- Bachelor's degree in Computer Science, Information Technology, or related field.

- Relevant certifications in desktop support or production support are a plus.

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