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We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com\nAscendion | Engineering to elevate life\nWe have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:\n- Build the coolest tech for world's leading brands\n- Solve complex problems - and learn new skills\n- Experience the power of transforming digital engineering for Fortune 500 clients\n- Master your craft with leading training programs and hands-on experience\nExperience a community of change makers! Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.\nAbout the Role\nThe candidate should have hands-on experience across at least two core insurance domains: Policy, Billing, and/or Claims, with end-to-end involvement through Discovery, Requirements Gathering, Sign-off, Build, UAT, Go-Live, and Post-Go-Live Support.\nJob Title: Senior L2 Support Engineer (SQL)\nKey Responsibilities:\nCore Domain Experience:\nPolicy Administration: Quoting, rating, underwriting, endorsements, renewals, cancellations, and reinstatements\nBilling: Invoicing, payment plans, commissions, refunds, and dunning/non-pay cancellation processes\nClaims: Claims payments and recoveries\nExperience working with Personal Lines and/or Commercial Lines insurance products\nStrong understanding of rating factors, product changes, regulatory compliance, and audit requirements\nBusiness Analysis & Delivery:\nProven ability to translate business needs into clear, unambiguous, and testable requirements and business rules\nStrong stakeholder management skills, ensuring alignment across business and technology teams to minimize rework\nDelivers high-quality documentation and effectively facilitates workshops, reviews, and sign-off sessions.\nMinimum Qualifications:\nData & Analytical Skills:\nHighly data-savvy with the ability to analyze and reason about data mappings, validations, and downstream system impacts\nExperienced in data reconciliation and ensuring accuracy across integrated systems\nLocation: Bangalore\nWant to change the world? Let us know. Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. 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