{"id":1536751,"url":"https://alion.io/job/ascension-depaul-services-call-center-representative","title":"Call Center Representative","company":{"id":2013857,"name":"Ascension DePaul Services","domain":"adssa.org","url":"https://alion.io/company/adssa","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Orleans, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":62000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-01T14:25:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-11-13T14:59:33Z","board_verified":true,"closed_at":null,"days_open":73,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":73},"description":"Ascension DePaul Services CORE VALUES:\nService of the Poor - Employee demonstrates generosity of spirit, especially for persons most in need\nReverence - Employee demonstrates respect and compassion for the dignity and diversity of life\nIntegrity - Employee inspires trust through personal leadership\nWisdom - Employee integrates excellence and stewardship into execution of job duties\nCreativity - Employee demonstrates courageous innovation\nDedication - Employee affirms the hope and joy of the Ascension DePaul Services mission\n\nGENERAL JOB DESCRIPTION\nPopulation Health Specialists serve as part of a team responsible for assisting patients with timely and appropriate access care with Primary Care and/or Specialty providers within our network of clinics. Facilitation of inbound and outbound telephone calls, targeted campaigns, scheduling appointments in the electronic medical record system, following up to determine if scheduled appointments were kept, and monitoring gaps in care outlined by health plans. This position communicates accurate electronic messages to appropriate care team member as needed to address patients calling with questions for their care team.\nDUTIES & RESPONSIBILITES\nInbound telephone call from multiple sites through call queue.\nAccurate transmittal of medical messages to care team.\nScheduling of appropriate patient appointments.\nReviewing of historical appointments to determine appropriate appointment types and durations.\nTimely follow up on missed call opportunities.\nReview of after-hours call registry to ensure patient appropriately scheduled.\nContact patients that have been linked to clinic through their insurance plan or benefit plan but have never been to clinic to schedule them an appointment.\nAnswer patient’s questions regarding what services clinic offers to patients and clinic’s availability.\nScheduling patients for wellness visits and addressing gaps in care.\nInsurance payer outreach campaign calling as directed.\nFollow up on no show patients, past due to be seen patients.\nCommunicate information to program leadership regarding patients that prove difficult to reach or who elect not to set appointments.\nAssist with documenting and tracking Population Health campaign calls and volumes.\nDaily reporting as directed on call volumes, equipment failures, patient complaints.\nReferring of patients calling with Social Determinants of Health.\nOther tasks and duties ass assigned by management or leadership.\nPHYSICAL DEMANDS\nProlonged periods sitting at a desk and working on a computer.\nMust be able to handle physical demands of installation of telephone system equipment, which may include lifting up to 25 pounds at times. \nWORK ENVIRONMENT\nWork is normally performed inside with in temperature-controlled environment.\n\nMINIMUM QUALIFICATIONS\nHigh School Graduate\n1 year experience in a health care or medical office setting\nExperience working with a diverse population\nExcellent verbal and written communication skills\nGeneral computer literacy (experience with Microsoft Windows, Microsoft Office)\nKnowledge of basic medical terminology\nGeneral knowledge of medical insurance industry standards\nPREFERRED QUALIFICATIONS\n1 year experience working with an electronic medical record\n1 year experience working in health care quality assessment, measurement and/or analysis (i.e. HEDIS measures)\nBilingual English/Spanish","description_format":"text","description_chars":3382,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":true},{"language":"English","level":"Proficiency (C2)","optional":true}]},"benefits":["Health 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