# Call Center Representative

Ascension DePaul Services CORE VALUES: Service of the Poor - Employee demonstrates generosity of spirit, especially for persons most in need Reverence - Employee demonstrates respect and compassion for the dignity and diversity of life Integrity - Employee inspires trust through personal leadership Wisdom - Employee integrates excellence and stewardship into execution of job duties Creativity - Employee demonstrates courageous innovation Dedication - Employee affirms the hope and joy of the Ascension DePaul Services mission GENERAL JOB DESCRIPTION Population Health Specialists serve as part of a team responsible for assisting patients with timely and appropriate access care with Primary Care and/or Specialty providers within our network of clinics. Facilitation of inbound and outbound telephone calls, targeted campaigns, scheduling appointments in the electronic medical record system, following up to determine if scheduled appointments were kept, and monitoring gaps in care outlined by health plans. This position communicates accurate electronic messages to appropriate care team member as needed to address patients calling with questions for their care team. DUTIES & RESPONSIBILIT

- **Id**: 1536751
- **Url**: <https://alion.io/job/ascension-depaul-services-call-center-representative>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: New Orleans, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-09-01T14:25:00Z
- **Employer posted date**: 2026-09-01
- **Last verified at**: 2026-11-13T14:59:33Z
- **Board verified**: yes
- **Days open**: 73
- **Description format**: text
- **Description chars**: 3382
- **Description truncated**: no
- **Benefits**: Health insurance
- **Relocation offered**: no

## Company

- **Id**: 2013857
- **Name**: Ascension DePaul Services
- **Domain**: adssa.org
- **Url**: <https://alion.io/company/adssa>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: ADP

## Salary estimate

- **Min usd**: 33000
- **Max usd**: 62000
- **Period**: year
- **Method**: role_seniority_country_remote_cell
- **Sample n**: 1280

## Technologies

- **Microsoft Office** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 73

## Requirements

- **Experience years min**: 1
- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: Spanish; Level: Proficiency (C2); Optional: yes
- Language: English; Level: Proficiency (C2); Optional: yes

## Lifecycle

- Event: open; At: 2026-09-30T19:15:50Z

## Liveness

- **Score**: 12
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.417
- **P room**: 0.28
- **Age days**: 71
- **Expected fill days**: 23
- **Reasons**: conf:0, win:tail, crowd:junior
- **Computed at**: 2026-11-12T10:38:37Z

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Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.