{"id":3155201,"url":"https://alion.io/job/ascensus-account-services-representative","title":"Account Services Representative","company":{"id":8069,"name":"Ascensus","domain":"ascensus.com","url":"https://alion.io/company/ascensus","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States","Tampa, United States","Boston, United States","Philadelphia, United States","Dallas, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":19,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-03-19T00:00:00Z","employer_posted_date":"2026-03-19","last_verified_at":"2026-10-31T03:23:25Z","board_verified":true,"closed_at":null,"days_open":226,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":226},"description":"Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.\nJOBSUMMARY:\nAssists Client Service Managers in providing best of class service to our clients. Selects vested benefits, reconciles trust assets including participant loans and contributions, assists Plan Sponsors with standard requests, resolves internal intra- departmental requests and manages reoccurring projects.\nESSE NTIAL FUNCTIONS:\nProvides assistance to clients through a number of channels including phone, letters and emails to quickly resolve the request\nGenerates and delivers reports to clients\nCoordinates transactions with internal departments and tracks through completion\nPrioritizes tasks based on the urgency of the request\nDelivers efficient and rapid resolution in the most effective way possible\nEffectively utilizes and navigates internal resources to arrive at the right solution for the client\n(e.g. computer systems, online resources and client service relationships)\nCompletes special projects as needed\nAssists team with duties and tasks as needed\nMulti-tasks and works in a fast-paced environment\nBuilds internal relationships and communicates effectively\nRegular, reliable and punctual attendance\nRequirements:\n1+ years of customer service experience, preferably in the financial services or benefits industry, or experience with defined contributions and benefit plans\nAdvanced Excel experience\n4 year college degree\nPROFICIENCIES:\nClient Service\nProactive\nResourceful\nWritten and Verbal Communication skills\nTime Management\nCritical Thinking\nOrganizational Skills\nAttention to Detail\nAccuracy\nTeam Player\nThe national average salary range for this role is $18.75-$19.00 an hour, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits.\nWe are proud to be an Equal Opportunity Employer\nBe aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. 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