{"id":3155189,"url":"https://alion.io/job/ascensus-director-client-service-operations","title":"Director, Operations (Financial Services)","company":{"id":8069,"name":"Ascensus","domain":"ascensus.com","url":"https://alion.io/company/ascensus","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":9,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Management","role_family":"Management","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States","Charlotte, United States","Tampa, United States","Dallas, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T16:54:47Z","board_verified":true,"closed_at":null,"days_open":73,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":73},"description":"Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.\nSection 1: Position Summary\nThe Director of Government Savings Operations is responsible for the strategic oversight, leadership, and optimization of processing functions within Government Savings. This role leads a large organization of associates, team leads, and managers while also providing oversight and direction to a global operations team operating in a dotted-line reporting structure. The Director is accountable for driving operational excellence through process improvement, standardization, and scalable solutions across all teams.\nThis leader plays a critical role in shaping and executing the operational strategy by leveraging technology, including Robotic Process Automation (RPA) and Artificial Intelligence (AI), to improve efficiency, accuracy, and client experience. A strong understanding of transfer agency systems and operational workflows is essential to inform automation opportunities and drive continuous improvement initiatives.\nThe role requires end-to-end accountability for key performance indicators (KPIs), including budget adherence, SLA performance, quality, productivity, and escalation management. The Director must ensure consistent execution of policies, procedures, and controls while maintaining agility to respond to changing volumes, peak seasons, and evolving client needs. Strong leadership, strategic thinking, and cross-functional collaboration are essential to achieving business objectives and delivering high-quality service to partners and clients.\nProactively adopt, protect and boldly embrace emerging technologies (AI, automation, etc.), platforms, and evolving practices that accelerate transformational growth and advance Ascensus’ mission and client commitments.\nSection 2: Job Functions, Essential Duties and Responsibilities\nProvide strategic leadership and direction for Government Savings operations, ensuring alignment with organizational goals and client expectations\nDrive process improvement, standardization, and operational optimization initiatives across all teams, including global partners\nIdentify, prioritize, and implement automation opportunities leveraging RPA, AI, and other enabling technologies to enhance efficiency and scalability\nMaintain accountability for key operational KPIs including budget adherence, SLA performance, quality, productivity, and escalations\nOversee a diverse range of transaction processing and client service activities across phone and processing teams\nLead workforce planning efforts, including staffing models, capacity planning, and resource alignment across peak and non-peak periods\nProvide leadership, coaching, and development to managers and team leads, fostering a high-performance culture and strong leadership pipeline\nPartner with peer leaders to balance resources, share best practices, and drive consistency across operational functions\nEnsure effective governance of policies, procedures, and controls to maintain compliance with regulatory and organizational requirements\nCollaborate with technology, product, and business partners to enhance systems and improve end-to-end operational workflows\nLead and support global operations through a dotted-line structure to ensure alignment, consistency, and performance across regions\nDrive a culture of continuous improvement, accountability, and operational excellence\nCommunicate effectively with internal and external stakeholders regarding performance, initiatives, and client needs\nLead escalation management, ensuring timely resolution and root cause analysis to prevent recurrence\nSupport training and development initiatives aligned with business objectives and evolving operational needs\nPartner with senior leadership to develop and execute the strategic roadmap for Government Savings operations\nFacilitate and participate in partner and client discussions as needed to represent operational priorities and performance\nEnsure the protection, security, and proper handling of all confidential data in accordance with organizational policies\nDemonstrate and reinforce organizational values, including I-Client Service philosophy and Core Values of People Matter, Quality First and Integrity Always®\nSection 3: Experience, Skills, Knowledge Requirements\nBachelor’s degree with 10+ years of professional experience; 7+ years of leadership experience in financial services or operations management\nDemonstrated experience leading large, multi-level teams, including global or matrixed organizations\nStrong background in process improvement, operational excellence, and continuous improvement methodologies (Lean, Six Sigma, or similar)\nExperience implementing or leveraging automation technologies such as RPA, AI, or workflow tools in an operations environment\nProven ability to manage and drive performance against KPIs including budget, SLAs, quality, productivity, and client satisfaction\nStrong analytical, problem-solving, and decision-making capabilities with the ability to translate data into actionable insights\nDemonstrated technical aptitude and ability to partner effectively with technology teams\nExperience with workforce planning and capacity management in a high-volume environment\nAbility to operate effectively in a fast-paced, deadline-driven environment with flexibility during peak seasons\nExcellent leadership, communication, and stakeholder management skills\nKnowledge of 529 savings plans preferred but not required\nWillingness to travel as needed for business and leadership development\n“Proactively adopt, protect and boldly embrace emerging technologies (AI, automation, etc.), platforms, and evolving practices that accelerate transformational growth and advance Ascensus’ mission and client commitments.”\nBe aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.","description_format":"text","description_chars":6283,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Custody & Fund Administration"],"lifecycle":[{"event":"reopen","at":"2026-11-13T22:49:50Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":10,"green_card_filings_12m":0,"median_offered_wage_usd":132500,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.839,"p_room":0.28,"age_days":73,"expected_fill_days":22,"reasons":["conf:0","velocity","win:tail","crowd:"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/ascensus-director-client-service-operations","json_url":"https://alion.io/job/ascensus-director-client-service-operations.json","meta":{"generated_at":"2026-11-14T22:29:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29482,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8069},"rest":"https://alion.io/mcp/rest/get_company?id=8069"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fascensus-director-client-service-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fascensus-director-client-service-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fascensus-director-client-service-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ascensus-director-client-service-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fascensus-director-client-service-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3155189}},{"tool":"search_jobs","arguments":{"company":"ascensus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3155189},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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