{"id":3707466,"url":"https://alion.io/job/ascensus-manager-human-resources-service-center","title":"Manager, Human Resources Service Center","company":{"id":8069,"name":"Ascensus","domain":"ascensus.com","url":"https://alion.io/company/ascensus","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.9,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-11-03T05:54:40Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philadelphia, United States","Minneapolis, United States","Tampa, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":70000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-11-03T21:36:55Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-04T03:24:17Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.\nSection 1: Position Summary\nThe Manager, HR Service Center leads the delivery of end-to-end HR support across the organization, with responsibility for all levels of HR support. This role ensures associates and Leaders receive timely, accurate, and consistent HR support, while continuously improving service quality, efficiency, and overall associate experience.\nThis leader manages service center teams (directly and indirectly), oversees complex issue resolution, and partners closely with HR Centers of Excellence.\nSection 2: Job Functions, Essential Duties and Responsibilities\nLead the overall HR Service Center operating model, ensuring a high-quality support for inquiries.\nMonitor service performance and associate experience metrics\nProvide leadership oversight for complex, sensitive, or high-risk issues in partnership with HR leadership and HR Business Partners.\nEnsure smooth handoffs and escalation between support level\nLead, coach, and develop HR Service Center associates directly or through dotted lines.\nSet clear expectations, performance goals, and accountability\nBuild a service-oriented culture focused on responsiveness, accuracy, and professionalism\nStandardize and document HR service processes and knowledge content\nIdentify opportunities to automate inquiries using AI Agents in partnership with HRIS.\nEnsure service delivery aligns with HR policies, legal requirements, and risk standards\nSupport enterprise initiatives with M&A\nProactively adopt, protect and boldly embrace emerging technologies (AI, automation, etc.), platforms, and evolving practices that accelerate transformational growth and advance Ascensus’ mission and client commitments.\nResponsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.\nAt Ascensus we are guided by our Core Values of People Matter, Quality First and Integrity Always®. They inspire us every day to prioritize an environment of respect for those we serve and one another and should be visible in your actions on a day-to-day.\nSupervision\nLead team through direct reports and dotted line.\nSection 3: Experience, Skills, Knowledge Requirements\nBachelor’s degree in Human Resources, Business, or a related field\n5+ years of progressive HR experience\n2+ years leading HR service delivery, shared services, or associate support teams\nStrong understanding of HR policies, processes, and fundamentals\nExperience managing multi-tiered service models (Level 1-3)\nExperience in a shared services or global environment\nPreferred HR certification or advanced degree\nStrong service mindset with sound judgment\nClear communicator who builds trust with employees and leaders\nData-driven and focused on continuous improvement\nComfortable operating at both strategic and operational levels\nThe national average salary range for this role is $70-100K in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits\nFor all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual workspace and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 Mbps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.\nBe aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. 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