{"id":1371456,"url":"https://alion.io/job/ascent-funding-customer-service-representative","title":"Customer Service Representative","company":{"id":1799590,"name":"Ascent Funding","domain":"ascentfunding.com","url":"https://alion.io/company/ascentfunding","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sioux Falls, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16,"max":18,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-17T21:49:09Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-25T09:03:57Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"Description\nSioux Falls, SD | On-Site\n$16-$18/hour + up to $450/month in performance-based bonuses\nMonday-Friday | No weekends \nBuild a Career. Earn Flexibility. Make an Impact.\nWho we are looking for: adaptable, high-achieving, customer-focused professionals who thrive in fast-paced, high-volume environments and take pride in accurate, compliant work.\nAbout Goal Solutions\nAt Goal Solutions, we support borrowers and clients through technology, data, and financial services expertise. We are growing and looking for customer-focused professionals who want to do meaningful work in a diverse, inclusive, and authentic team environment where people work hard, support one another, and celebrate wins together.\nCustomer Operations at Goal: How This Role Fits In\nOur Customer Service team plays an important role in delivering clear, consistent borrower support while maintaining strong compliance and operational standards.\nAs a Customer Service Representative, you will serve as a primary point of contact for borrowers and support accurate communication, documentation, and follow-through.\nWhat You’ll Do\nYou will support borrowers through inbound and outbound communication while ensuring interactions, documentation, and follow-up align with procedures, compliance requirements, and service expectations.\nImpact You’ll Make in This Role\nDeliver consistent, professional borrower support across phone, email, and written correspondence. \nResolve borrower questions whenever possible with clarity, empathy, and accuracy. \nMaintain accurate and timely documentation of customer interactions and account activity. \nSupport compliance alignment by following established procedures and guidelines. \nBuild positive borrower relationships grounded in trust, professionalism, and follow-through. \nKey Role Responsibilities\nAnswer inbound calls from borrowers regarding consumer loan servicing, payment history, account status, and repayment options. \nMake outbound calls to return voicemails, provide account updates, and support borrower follow-up needs. \nRespond to borrower emails and written correspondence in a timely and professional manner. \nNavigate multiple servicing platforms and internal systems to research accounts and resolve borrower inquiries. \nRecord and track customer interactions and account activity in the system of record. \nPerform administrative servicing tasks including document tracking, payment recording, legal tracking, data entry, and ad-hoc projects. \nFollow standard operating procedures to meet or exceed documented service level goals. \nMaintain a high degree of awareness around information security and data privacy. \nAdhere to all compliance, regulatory, client-specific, and operational guidelines. \nWho Thrives in This Role\nThe most successful Customer Service Representatives are adaptable, accountable, and motivated by quality work in a fast-paced environment.\nThrives in a fast-paced, high-volume, performance-driven environment. \nAdapts quickly to changing priorities, processes, client needs, and business demands. \nDemonstrates urgency, accountability, ownership, and a strong work ethic. \nMaintains accuracy and attention to detail while working efficiently. \nComfortably learns and navigates multiple systems, technologies, and procedures. \nManages multiple tasks while meeting quality, productivity, and service-level expectations. \nCommunicates clearly, professionally, and empathetically with borrowers and team members. \nBrings a positive, resilient, team-oriented mindset and a willingness to support others. \nWhat You Bring\nExperience in a customer service, call center, retail, or customer-facing role. \nStrong written and verbal communication skills. \nHigh attention to detail and ability to follow documented procedures accurately. \nAbility to manage workflows, prioritize effectively, and meet service-level goals. \nProficiency in Microsoft Outlook, Word, and Excel. \nComfort working in a metrics-driven environment where quality and productivity both matters. \nMinimum Qualifications\n1+ years of customer service experience in a call center, retail, or customer-facing role. \nProficiency with Microsoft Outlook, Word, and Excel. \nExperience managing workflows and multiple tasks simultaneously. \nAbility to follow documented Best Practices and Standard Operating Procedures. \nClear, concise, and professional communication skills. \nPreferred Experience\nCall center or phone-based customer service experience. \nConsumer finance, loan servicing, student lending, banking, collections, or related financial services experience. \nExperience working in regulated or compliance-driven environments. \nExperience meeting productivity, quality, service-level, or performance goals. \nExperience navigating multiple software platforms or systems simultaneously. \nCareer Growth at Goal\nCustomer Service can be a strong entry point into long-term career growth at Goal Solutions. Team members build experience in borrower support, loan servicing, customer operations, compliance, documentation, and financial services. For the right person, this can support a path toward Customer Service Level 2, Customer Service Level 3, lead or supervisor opportunities, or other internal departments when business needs, performance, and readiness align.\nCustomer Service Leadership \nOperations Processing \nDefault Prevention \nRecovery & Collections \nQuality Assurance \nTraining & Development \nCompliance \nBusiness Operations or other specialized servicing and operational roles \nWork From Home Opportunity\nGoal Solutions offers eligible employees the opportunity to participate in our Work From Home (WFH) program. WFH is a performance-based benefit and is not guaranteed. Eligibility is based on business needs, role requirements, tenure, quality, productivity, policy compliance, good standing, and performance.\nTop performers may earn additional workplace flexibility after meeting and maintaining established program requirements.\nWhy You’ll Love Working Here\nPeople stay at Goal Solutions because they can grow, contribute, and make a meaningful impact while being part of a team that supports one another. Our environment is fast-paced and performance-driven, but also collaborative, authentic, inclusive, and people-focused.\nBenefits Include\nCompetitive hourly pay plus performance-based bonus eligibility of up to $450/month. \n401(k) with 4% company match. \nMedical, dental, and vision coverage. \nAnnual HSA contribution. \nLife insurance, disability, and critical illness coverage. \nBirthday holiday and two Community Days. \nFree snacks and beverages in the office. \nPaid Parental Leave and generous PTO. \nTuition reimbursement. \n$2,000 Vacation Incentive after 3 years plus Sabbatical. \nWellness funds, community funds, and more. \nJob Posting Disclaimer\nThis job posting is intended to be a general representation of the responsibilities and requirements of the role. It may not be all-inclusive, and responsibilities and requirements are subject to change based on business needs, client requirements, and operational priorities.","description_format":"text","description_chars":7071,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Professional Services","Higher Education"],"lifecycle":[{"event":"open","at":"2026-09-28T04:10:48Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":1,"median_offered_wage_usd":92500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.554,"p_room":0.35,"age_days":37,"expected_fill_days":17,"reasons":["conf:1","win:tail","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/ascent-funding-customer-service-representative","json_url":"https://alion.io/job/ascent-funding-customer-service-representative.json","meta":{"generated_at":"2026-10-25T11:28:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16606,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1799590},"rest":"https://alion.io/mcp/rest/get_company?id=1799590"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fascent-funding-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fascent-funding-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fascent-funding-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ascent-funding-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fascent-funding-customer-service-representative"}]}