{"id":1125300,"url":"https://alion.io/job/ascentia-customer-service-specialist-lincoln-ne","title":"Customer Service Specialist - Lincoln NE","company":{"id":670108,"name":"Ascentia","domain":"ascentia.us","url":"https://alion.io/company/ascentia-2","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":19,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-22T20:12:02Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-24T13:37:43Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Company: Ascentia owns and operates manufactured housing rental communities across seven states and is seeking highly motivated professionals who are interested in continued professional growth while contributing to the ongoing development of a unique business model. We are committed to providing continuous growth opportunity for team members, surpassing our customer’s expectations and we encourage a healthy home/work balance.\n\nPurpose: The Customer Service Specialist is responsible for providing excellent customer service under the guidelines of Ascentia’s policies and procedures and all applicable laws. The customer service specialist strives to maximize manufactured home community occupancy through leasing and marketing efforts. Assists with administrative responsibilities associated with the efficient operation of a Multi-family community.\n\nEssential Functions:\nProvides excellent internal and external customer service\n\nGreets and assists residents and prospective residents\n\nAnswers and directs incoming calls\n\nPrioritizes customer service ahead of other tasks and ensure that customers receive prompt and courteous service\n\nDisplays productive, professional conduct and professional attire, per Ascentia policy, at all times\n\nProactively and reactively inputs maintenance work orders to anticipate and resolve resident issues\n\nAssists prospective residents through the leasing process, in accordance with Ascentia policies and procedures and Fair Housing regulations\n\nMaintains knowledge of and provides accurate information in relation to market rent rates, occupancy rates, move-in specials, sister communities, and site amenities\n\nShows available models/homes and highlights attractive features\n\nUses selling techniques to “close the deal,” obtaining a signed residential application\n\nProcesses application and communicates with approved applicants on move-in information and Ascentia community guidelines\n\nMarkets community through a variety of platforms\n\nFollows up with prospective residents in a timely fashion\n\nUtilizes and ensures accuracy of all marketing materials and signage\n\nUpdates and posts online advertising regularly, to ensure accuracy\n\nCompletes administrative responsibilities for community\n\nProcesses leases and other paperwork and inputs information accurately into Yardi\n\nPrepares reports and communicates regularly with Community Manager regarding occupancy\n\nJob Type: Full-time\nPay: $17.00 $19.00 per hour plus commission\nBenefits:\n401(k) matching\n\nDental insurance\n\nEmployee assistance program\n\nFlexible spending account\n\nHealth insurance\n\nLife insurance\n\nPaid time off\n\nParental leave\n\nProfessional development assistance\n\nTuition reimbursement\n\nVision insurance\n\nRequirements\nAuthorization to work in the US\n\nProperty build and/or management (especially multi-family and/or manufactured housing) experience preferred\n\nExcellent verbal, written, prioritization, time management, organization, and listening skills and strong attention to detail\n\nStrong computer skills, including the Microsoft Office Suite\n\nBilingual must speak Spanish\n\nMust possess valid/active driver's license\n\nYardi experience a plus\n\nBachelor's degree in business or equivalent experience\n\nAscentia is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.","description_format":"text","description_chars":3604,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false}]},"benefits":["Dental insurance","Health insurance","Life insurance","Parental leave","Professional development","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Real Estate","Personal Development"],"lifecycle":[{"event":"open","at":"2026-09-22T21:10:46Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":13,"reasons":["conf:1","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/ascentia-customer-service-specialist-lincoln-ne","json_url":"https://alion.io/job/ascentia-customer-service-specialist-lincoln-ne.json","meta":{"generated_at":"2026-09-24T15:44:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}