Customer Service Specialist - West Winds, Cheyenne, WY
About Company: Ascentia owns and operates manufactured housing rental communities across seven states and is seeking highly motivated professionals who are interested in continued professional growth while contributing to the ongoing development of a unique business model. We are committed to providing continuous growth opportunity for team members, surpassing our customer’s expectations and we encourage a healthy home/work balance.
Purpose: The Customer Service Specialist is responsible for providing excellent customer service under the guidelines of Ascentia’s policies and procedures and all applicable laws. The customer service specialist strives to maximize manufactured home community occupancy through leasing and marketing efforts. Assists with administrative responsibilities associated with the efficient operation of a Multi-family community.
Essential Functions:
Provides excellent internal and external customer service
Greets and assists residents and prospective residents
Answers and directs incoming calls
Prioritizes customer service ahead of other tasks and ensure that customers receive prompt and courteous service
Displays productive, professional conduct and professional attire, per Ascentia policy, at all times
Proactively and reactively inputs maintenance work orders to anticipate and resolve resident issues
Assists prospective residents through the leasing process, in accordance with Ascentia policies and procedures and Fair Housing regulations
Maintains knowledge of and provides accurate information in relation to market rent rates, occupancy rates, move-in specials, sister communities, and site amenities
Shows available models/homes and highlights attractive features
Uses selling techniques to “close the deal,” obtaining a signed residential application
Processes application and communicates with approved applicants on move-in information and Ascentia community guidelines
Markets community through a variety of platforms
Follows up with prospective residents in a timely fashion
Utilizes and ensures accuracy of all marketing materials and signage
Updates and posts online advertising regularly, to ensure accuracy
Completes administrative responsibilities for community
Processes leases and other paperwork and inputs information accurately into Yardi
Prepares reports and communicates regularly with Community Manager regarding occupancy
Job Type: Full-time
Pay: $17.00 - $19.00 depending on experience
Benefits:
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Tuition reimbursement
Vision insurance
Requirements
Authorization to work in the US
Property build and/or management (especially multi-family and/or manufactured housing) experience preferred
Excellent verbal, written, prioritization, time management, organization, and listening skills and strong attention to detail
Strong computer skills, including the Microsoft Office Suite
Must possess valid/active driver's license
Yardi experience a plus
Bachelor's degree in business or equivalent experience
Ascentia is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.