{"id":3483998,"url":"https://alion.io/job/ascentlogistics-customer-operations-manager-3rd-shift","title":"Customer Operations Manager (3rd Shift)","company":{"id":720390,"name":"Ascentlogistics","domain":"ascentlogistics.com","url":"https://alion.io/company/ascentlogistics","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belleville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":111000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2117},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-29T21:06:33Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T06:45:32Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"This position is third shift, Sunday - Thursday 23.:30 p.m. - 07:30 a.m schedule.About Ascent\nAscent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent’s offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers’ most challenging logistics needs by providing industry-leading service and top-tier satisfaction.\nOur Guiding Principles\nAt the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and ‘play hard’ by creating an environment where tasks are performed with a can-do attitude from start to finish. We ‘play smart’ by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we ‘play together’ by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved.\nWhat You’ll Do\nThe Customer Operations Manager supervises a team that provides timely communication with real time coordination to ensure we are exceeding customer expectations on every shipment. The Manager is efficient at multi-tasking, very capable at delegating assignments and tasks, demonstrating excellent customer service skills, and strong leadership qualities.\nSupport team members in making sound business decisions for the company ensuring on-time delivery and coverage of all shipments.\nMaintain knowledge of all shifts job functions including job performance of all employees.\nCoordinate employee work schedules and PTO on a regular basis to ensure coverage\nManage personnel needs of the department - work with Human Capital as needed.\nReview all Key Performance metrics and take action to drive improved performance if metrics are below plan/goal\nOversee/Improve Delivery Assurance Management Processes and drive consistency across shifts.\nHave knowledge of all departments as they affect customer service; maintain open communication with these departments; have occasional meetings for problem resolution as to how procedures affect the company as needed.\nParticipate in continuous improvement and other AOD cultural initiatives.\nManage issues and escalate within AOD Leadership Team as needed.\nWork with AOD systems.\nWork with Operations to:\nAssist Agents in delivering superior customer service through the proper communication and access to customer requirements\nWork with Quality Department and Customer Care to:\nIdentify service issues or improvement opportunities\nParticipate in investigating process failures for root cause to determine requirement to fail-safe and/or reduce such failures\nEffectively communicate findings and resolution to customer\nAssist with documenting processes and procedures in accordance with customer requirements as well as within AOD QMS standards.\nWork with Training Department to:\nIdentify training requirements\nAssist in the proper communication, documentation, and training of Agents\nWhat You’ll Bring\nBachelor’s degree from four-year college or university; or equivalent combination of education and experience.\n4 years of expedited logistics experience required.\nStrong computer skills in Microsoft Windows, Word, Outlook and Excel preferred.\nBasic geography knowledge preferred. Applicants should understand the locations of US States and Canadian Provinces - including major cities thereof.\nCapability to pay attention to detail while multi-tasking.\nSolid communications skills - both verbal and written.\nExperience coordinating efforts and collaborating with various parties with conflicting agendas.\nAbility to think and react quickly with a sense of urgency to time-sensitive problem situations. \nAbility to remain calm during adverse conditions.\nAbility to type a minimum of 30 w.p.m. \nA positive attitude, ability to work independently and as part of a team.\nStrong interpersonal skills including tact, diplomacy, and flexibility to work effectively with management, various departments, fellow Ascenters and customers.\nAbility to find creative solutions to problems and possess the ability to inspire others to seek creative solutions.\nDemonstrated performance of the following skillsets: customer service etiquette, quality mindset, “grace under pressure,” active listening, and commitment to excellence.\nAbility to complete assignments with attention to detail and high degree of accuracy.\nWorking knowledge of key requirements for major customers.\nEmbody the Ascent Guiding Principles of “Play Hard, Play Smart, Play Together.” \nAscent’s Competitive Benefits\n401(k) and employer matching\nLife Insurance\nHealth, Dental, Vision Insurance\nShort- & Long-Term Disability\nPaid Time Off (PTO)\nEmployee Assistance Program\nPaid Parental Leave\nEmployee Wellness Program\nPaid Holidays\nEmployee Recognition Programs\nFlexible Spending Account (FSA)\nTuition Reimbursement\nHealth Savings Account (HSA)\nOvertime, Differential & Bonus Pay\nDisclaimer: This job description indicates in a general way the nature and levels of work, knowledge, skills, abilities, and other essential functions; however, the job description isn’t designed to contain a comprehensive listing of activities, duties, or responsibilities an incumbent may be asked to perform.","description_format":"text","description_chars":6035,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-29T21:06:33Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":32,"reasons":["conf:11","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/ascentlogistics-customer-operations-manager-3rd-shift","json_url":"https://alion.io/job/ascentlogistics-customer-operations-manager-3rd-shift.json","meta":{"generated_at":"2026-11-01T16:48:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25719,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":720390},"rest":"https://alion.io/mcp/rest/get_company?id=720390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fascentlogistics-customer-operations-manager-3rd-shift"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fascentlogistics-customer-operations-manager-3rd-shift"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fascentlogistics-customer-operations-manager-3rd-shift"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ascentlogistics-customer-operations-manager-3rd-shift\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fascentlogistics-customer-operations-manager-3rd-shift"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3483998}},{"tool":"search_jobs","arguments":{"company":"ascentlogistics.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3483998},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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