{"id":1734304,"url":"https://alion.io/job/ascentlogistics-nfo-desk-on-site-manager","title":"NFO Desk On-site Manager","company":{"id":720390,"name":"Ascentlogistics","domain":"ascentlogistics.com","url":"https://alion.io/company/ascentlogistics","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belleville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":130000,"period":"year","method":"role_country_seniority_unknown","sample_n":14270},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-18T16:47:39Z","board_verified":false,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"About Ascent\nAscent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent’s offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers’ most challenging logistics needs by providing industry-leading service and top-tier satisfaction.\nOur Guiding Principles\nAt the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and ‘play hard’ by creating an environment where tasks are performed with a can-do attitude from start to finish. We ‘play smart’ by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we ‘play together’ by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved.\nWhat You’ll Do\nThis role serves as the center of gravity for NFO operations, based on-site at Ascent's Belleville, Michigan corporate headquarters and managing a staff of 10 combining coverage with the other NFO groups. This job is focused on providing a professional service to customers and liaising with key parties including third-party suppliers and other company offices. Ascent offers our customers worldwide logistics services that meet their complete logistical and supply chain needs.\nTeam Leadership & Development\nDirectly supervise NFO Time Critical Specialists providing day-to-day guidance, coaching, and performance feedback as well as operational support\nAssist in Conducting one-on-one evaluations and assist in annual performance appraisals and improvement/growth action plans.\nProvide positive coaching, counseling, and disciplinary action as needed; develop and motivate staff to exceed performance expectations.\nAssist in recruiting and onboarding new team members; ensure all staff receive and complete appropriate training.\nAssist in leading regular team meetings, training rollouts, and SOP information sessions.\nOperational Oversight\nOversee the processing of shipment orders in accordance with established procedures and standards, ensuring all SOPs are followed at every milestone from order entry through final delivery.\nSpot-check shipments daily for SOP adherence; monitor task logs, new order queues, and email response times to ensure updates occur within established windows (10-minute response standard).\nMonitor staff phone presence and ensure all team members are live and assigned to appropriate queues.\nEscalate issues, errors, and delays immediately per established processes; communicate all service issues impacting the current or next shift to the Senior Manager.\nApprove employee overtime and manage shift operations in a cost-efficient manner.\nAssist other teams when necessary to maintain overall team productivity and client service levels.\nShare in the Manager on Call duties, with the on call schedule to be discussed at time of hire.\nCustomer & Vendor Engagement\nServe as an escalation point for clients, vendors, and internal teams requiring expert guidance on time-critical shipments.\nLiaise directly with customers, carriers, third-party suppliers, and company leadership to ensure seamless execution of NFO logistics solutions.\nCollaborate with the Senior Director, Senior Manager and sales/customer service teams to understand and address customer requirements.\nProcess Improvement & Reporting\nMonitor telephone, email, and task analytics for productivity and service-level performance; share insights with the team for recognition and development.\nSupport continuous improvement initiatives to enhance quality, reliability, and cost-effectiveness of NFO services.\nAssist in the development and refinement of SOPs and organizational policies; ensure documentation is maintained and filed appropriately.\nMaintain all records in accordance with company procedures; ensure accurate data capture to facilitate vendor payments and client invoicing.\nSupport the Senior Manager in tracking KPIs and preparing performance reports.\nStrategic Support\nAssist the Senior Manager in the strategic integration of the NFO Services team into the broader Ascent On Demand operation for 24/7 coverage.\nAssist in Collaborations with IT and operations partners to ensure TMS functionality aligns with NFO requirements and support process automation efforts when needed\nIdentify and help mitigate operational risks; ensure compliance with relevant regulations and industry standards.\nOther duties and responsibilities as assigned.\nWhat You’ll Bring\nProven experience in a supervisory or leadership role within the logistics or time-critical freight industry specifically the NFO/AOG sector.\nHands-on experience with Next Flight Out (NFO) shipments, systems, and vendor operations strongly preferred.\nFamiliarity with air freight transportation modes and customs clearance procedures.\nStrong computer skills and proficiency in Microsoft Office (Excel, Word, Outlook) and logistics software/TMS platforms.\nOutstanding customer service skills and ability to build strong relationships with clients, vendors, and internal stakeholders.\nExcellent leadership, mentoring, and team-building skills; ability to motivate, develop, and hold staff accountable.\nExceptional organizational skills, attention to detail, and follow-through.\nAbility to work under pressure, handle multiple tasks simultaneously, and make sound decisions in time-sensitive situations.\nAscent’s Competitive Benefits\n401(k) and employer matching\nLife Insurance\nHealth, Dental, Vision Insurance\nShort- & Long-Term Disability\nPaid Time Off (PTO)\nEmployee Assistance Program\nPaid Parental Leave\nEmployee Wellness Program\nPaid Holidays\nEmployee Recognition Programs\nFlexible Spending Account (FSA)\nTuition Reimbursement\nHealth Savings Account (HSA)\nOvertime, Differential & Bonus Pay","description_format":"text","description_chars":6627,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-03T00:35:31Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.713,"p_room":0.75,"age_days":19,"expected_fill_days":26,"reasons":["conf:60","win:late"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/ascentlogistics-nfo-desk-on-site-manager","json_url":"https://alion.io/job/ascentlogistics-nfo-desk-on-site-manager.json","meta":{"generated_at":"2026-10-21T09:22:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13224,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":720390},"rest":"https://alion.io/mcp/rest/get_company?id=720390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fascentlogistics-nfo-desk-on-site-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fascentlogistics-nfo-desk-on-site-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fascentlogistics-nfo-desk-on-site-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ascentlogistics-nfo-desk-on-site-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fascentlogistics-nfo-desk-on-site-manager"}]}