{"id":664170,"url":"https://alion.io/job/ascom-second-line-support-engineer-settore-healthcare","title":"Second Line Support Engineer (Settore Healthcare)","company":{"id":54255,"name":"Ascom","domain":"ascom.com","url":"https://alion.io/company/ascom","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":83,"open_postings":8,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":96,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Scandicci, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":53000,"period":"year","method":"role_country_seniority_unknown","sample_n":50},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-01-25T23:00:00Z","employer_posted_date":"2026-01-25","last_verified_at":"2026-11-01T17:58:38Z","board_verified":true,"closed_at":null,"days_open":279,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":279},"description":"Perché Ascom?\nIn Ascom sviluppiamo tecnologie che fanno davvero la differenza. Le nostre soluzioni IT per il settore sanitario sono utilizzate in oltre 12.000 ospedali in tutto il mondo, supportando flussi di lavoro critici e gestendo ogni anno centinaia di milioni di notifiche. Questo ruolo è al centro delle nostre attività, dove tecnologia, sanità e problem solving concreto si incontrano.\nGrazie alla crescita continua e all’aumento della domanda da parte dei clienti, stiamo espandendo il nostro team. Non si tratta di una sostituzione temporanea, ma di un investimento a lungo termine nello sviluppo dei talenti.\nIl Ruolo\nCome Second Line Support Engineer, ti occuperai di problematiche tecniche complesse che vanno oltre le attività di helpdesk di base, con un focus su sistemi, applicazioni e integrazioni IT. Supporterai clienti in ambito ospedaliero e sanitario, contribuendo a garantire sistemi stabili e sicuri in ambienti mission-critical.\nIl ruolo è focalizzato su software, sistemi e integrazioni IT, non su attività hardware o manutenzione operativa sul campo\nQuesto ruolo è ideale per:\nProfessionisti IT con esperienza nel customer care/supporto e solide basi tecniche\n\nIngegneri interessati a specializzarsi in software e sistemi per il settore sanitario\n\nNeolaureati in ingegneria biomedica, ICT o ingegneria del software\n\nCosa Farai\nDiagnosticare e risolvere problematiche tecniche complesse (principalmente lato software e sistemi) escalation da First Line Support o field engineers\n\nLavorare operativamente su ambienti Windows Server, database SQL e integrazioni applicative\n\nAnalizzare problematiche ricorrenti e supportare attività di root cause analysis e soluzioni di lungo periodo\n\nRegistrare, classificare e gestire incidenti e richieste di servizio\n\nComunicare in modo chiaro con i clienti, fornendo aggiornamenti e gestendo le aspettative\n\nSupportare gli SLA e partecipare a turni strutturati di reperibilità e weekend\n\nContribuire ad attività proattive per garantire stabilità e continuità dei sistemi\n\nCosa porti (requisiti essenziali)\nFormazione in ICT, ingegneria del software, ingegneria biomedica o esperienza equivalente\n\nEsperienza pratica o solide conoscenze di:\nSQL (troubleshooting e query)\n\nAmbienti Windows Server\n\nProcessi di customer support/helpdesk (preferibilmente su applicazioni/sistemi)\n\nComprensione dei principi di sicurezza dei dati\n\nCapacità di analisi e comunicazione efficace\n\nPlus\nEsperienza in contesti ospedalieri o sanitari\n\nCertificazione ITIL\n\nNeolaureati con esperienza pratica rilevante\n\nInteresse per software biomedicali o sistemi clinici\n\nPerché entrare in questo team\nImpatto reale - contribuisci alla sicurezza dei pazienti e alle operations ospedaliere\n\nCrescita professionale - sviluppo in ambito software e sistemi IT in sanità\n\nAmbiente esperto - collaborazione con specialisti senior\n\nLeadership orientata alle persone\n\nModello di lavoro flessibile (ibrido)\n\nDiversity & Inclusion\nAscom è un datore di lavoro che promuove pari opportunità. Accogliamo candidature indipendentemente dal background e promuoviamo un ambiente inclusivo dove tutti hanno pari opportunità di successo.\nWhy Ascom?\nAt Ascom, we build technology that truly matters. Our healthcare IT solutions are used in over 12,000 hospitals worldwide, supporting critical workflows and handling hundreds of millions of alerts every year. This role sits close to the heart of our operations-where technology, healthcare, and real-world problem solving meet.\nDue to continued growth and increasing customer demand, we are expanding our team. This is a long-term investment in capability and talent development.\nThe Role\nAs a Second Line Support Engineer, you will work on complex technical issues that go beyond basic helpdesk tasks, with a clear focus on systems, applications, and IT integrations. You will support healthcare customers and help ensure stable, secure environments in mission-critical settings.\nThis is a software, systems, and integration-focused role rather than hardware or field maintenance\nThis role is ideal for:\nIT professionals with support/customer care experience and strong technical foundations\n\nEngineers looking to grow into healthcare software and systems\n\nGraduates in biomedical, ICT, or software engineering\n\nWhat You’ll Do\nDiagnose and resolve complex issues (primarily software and system-related) escalated from First Line or field teams\n\nWork hands-on with Windows Server, SQL databases, and system/app integrations\n\nAnalyze recurring issues and support root cause analysis\n\nManage incidents and service requests end-to-end\n\nCommunicate clearly with customers and manage expectations\n\nSupport SLAs and participate in on-call/weekend rotations\n\nContribute to proactive system stability and optimisation activities\n\nWhat You Bring\nEducation in ICT, software engineering, biomedical engineering, or similar\n\nExperience or strong knowledge of:\nSQL (queries, troubleshooting)\n\nWindows Server\n\nIT support/helpdesk processes (ideally application/system-driven)\n\nUnderstanding of data security principles\n\nStrong analytical and communication skills\n\nNice to Have\nHealthcare or hospital environment experience\n\nITIL certification\n\nRelevant internships or hands-on experience\n\nInterest in clinical or biomedical software systems\n\nWhy Join\nMeaningful work - direct impact on patient safety\n\nStrong learning path in healthcare IT systems/software\n\nExpert environment and senior knowledge sharing\n\nPeople-first leadership\n\nFlexible hybrid work model\n\nDiversity & Inclusion\nAscom is an equal opportunity employer. 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