{"id":3678079,"url":"https://alion.io/job/asee-pos-system-support-engineer","title":"POS System Support Engineer","company":{"id":55693,"name":"ASEE","domain":"asee.io","url":"https://alion.io/company/asseco-south-eastern-europe","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"PeopleForce","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Skopje, North Macedonia"],"countries":["MK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"PCI DSS","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Bash","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-11-03T11:59:12Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-07T03:15:20Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Payten is looking for a POS System Support Engineer in Macedonia to keep merchants' payment terminals and POS systems running reliably. You will be the technical contact for banks, acquirers and merchants when a terminal, application or transaction does not behave as expected.Key responsibilities\nProvide second-line (L2) support for POS terminals, PIN pads, payment applications and gateway connections by phone, email and remote session.\nLog, diagnose and resolve incidents within agreed SLAs, escalating to L3, development or the card schemes when needed.\nTroubleshoot transaction failures: declines, timeouts, settlement and reconciliation mismatches, using logs and host responses.\nConfigure, parametrize and remotely update terminals (TMS), including software, keys and merchant settings.\nSupport installations, migrations and rollouts of new terminals at bank and merchant sites.\nDiagnose connectivity issues on Ethernet, Wi-Fi and GPRS/4G, including routers, firewalls and VPNs.\nDocument incidents, root causes and fixes in the ticketing system and maintain the knowledge base.\nCoordinate with hardware logistics on repairs, replacements and RMA.\nReport recurring problems and suggest improvements to products and processes.\nSupport certification and testing of new payment functionality with banks and card schemes.\nRequirementsBachelor’s degree in IT or computing sciences or another equivalent field, or equivalent experience\n2+ years in technical support, preferably for POS, payments, banking or retail systems.\nUnderstanding of card payment flows: authorization, clearing, settlement, EMV, contactless, PCI DSS basics.\nHands-on knowledge of TCP/IP networking, DNS, DHCP, NAT and firewalls.\nWorking skills with SQL queries and log analysis; basic Linux and Windows administration.\nNice to haveExperience with POS terminals.\nFamiliarity with ISO 8583 and/or SPDH protocols.\nScripting in Python or Bash to automate checks.\nPersonal qualitiesCalm and methodical when a merchant's sales are blocked.\nClear, patient communicator with both technical and non-technical people.\nOwnership: follows an incident through to resolution.\nQuick learner who enjoys new payment products and technologies.\nTeam player who shares knowledge.\nWhat we offerPrivate medical insurance\nOpportunity to work with experienced professionals and modern payment technologies\nHands-on experience in the dynamic payment industry\nInternal and external training programs to support your professional growth\nSupportive and collaborative working environment\nCareer development opportunities within an international group\nJoining Payten means being part of a team that recognizes your effort, supports your growth and celebrates your results.","description_format":"text","description_chars":2718,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems","Payment Processing & Gateways","Information Security","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-11-03T11:59:12Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.902,"p_room":1,"age_days":3,"expected_fill_days":22,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/asee-pos-system-support-engineer","json_url":"https://alion.io/job/asee-pos-system-support-engineer.json","meta":{"generated_at":"2026-11-07T06:28:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":271,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":55693},"rest":"https://alion.io/mcp/rest/get_company?id=55693"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fasee-pos-system-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fasee-pos-system-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fasee-pos-system-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/asee-pos-system-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fasee-pos-system-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3678079}},{"tool":"search_jobs","arguments":{"company":"asee.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3678079},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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