Account Coordinator

Position: Account Coordinator

Department: Manufacturer Relations

Reports To: Sr. Client Services Manager

FSLA: Exempt

The Pharmacies operating hours are 8:00 am - 11:00 pm EST Monday through Friday, and Saturday through Sunday 8:00 am - 8:00 pm EST.

Primary Function:

To support the operational aspects of assigned programs, leading and executing operational meetings, development of project goals and timelines. As well as the assisting with the execution process of new programs to our existing pharmacy and pharmaceutical manufacturer customers.

Job Scope and Major Responsibilities:

• Assisting with the operational management of the end to end procedures
• Responsible for onboarding new pharmacy members as it pertains to assigned projects.
• Managing the deadlines of assigned projects and tasks
• Collaborating with leadership as it pertains to assigned programs
• Leading and supporting data touch point meetings and tracker
• Track approved data component changes within manufacturer and pharmacy partner agreements
• Assist with pharmacy partner’s IT security reviews and coordinate responses in collaboration with Asembia technology & security and compliance resources
• Assist with the creation of business reviews, reporting and agendas
• Creating and maintaining business rules as it pertains to assigned programs
• Reviewing trending data for quality and compliance
• Reviewing client dash boards to ensure KPI’s are being met
• Additional assigned tasks as needed
• Profile pharmacies for inclusion in select programs
• Work with internal and external stakeholders to coordinate deliverables for manufacturer partner
• Create and update program trackers
• Adheres at all times to physical, administrative and technical safeguards related to core business when executing job functions.
• Regular attendance and schedule adherence is critical.
• Adhering to company policies and procedures.
• Maintain a professional demeanor, focused on respectful communication, a positive and reliable attitude, and responsible behavior. This includes dressing appropriately, being punctual, maintaining composure, and demonstrating accountability for your actions.
• Working outside of core business hours may be required.
• Other duties as assigned.
• Some travel may be required.
• Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”).

REQUIRED MINIMUM QUALIFICATIONS:

New Jersey Office ONLY:

• Must be registered with the State of New Jersey Board of Pharmacy as a Pharmacy Technician.
• Must successfully complete the ASPN Pharmacies New Jersey Policies and Procedures: Assessment.

Nevada Office ONLY:

• Must have Nevada Pharmacy Technician License. Technician Trainee License, issued by the Nevada State Board of Pharmacy is permitted only for internal candidates striving to obtain their Nevada Pharmacy Technician license.

Arizona Office ONLY:

• Pharmacy Technician License (requires national certification by PTCB or ExCPT), or Technician Trainee License, issued by the Arizona State Board of Pharmacy.

Pennsylvania Office ONLY:

• Must have Pennsylvania Pharmacy Technician License.

Remote Workers:

• Must be registered as a Pharmacy Technician with both their home state Board of Pharmacy and the Board of Pharmacy in the state where their assigned office is located.

ALL LOCATIONS:

• High school diploma or GED equivalent required.
• Bachelor’s degree in marketing or business or equivalent practical experience preferred.
• 5+ yrs. relatable experience in the pharmaceutical/pharmacy experience required.
• 1-2 years of experience in a related role like account management, customer service, or sales is required
• Must have excellent organizational and problem-solving skills as well as stellar verbal and written communication skills.
• Must be Proficient in Excel and Access.
• Possess and maintain professional demeanor and courteous attitude at all levels.
• Reliable and consistent attendance and schedule adherence is required.

This company is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, gender identity and expression, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws.

07/01/2026