{"id":1331487,"url":"https://alion.io/job/ash-product-manager-member-engagement","title":"Product Manager, Member Engagement","company":{"id":3785118,"name":"Ash","domain":"poweredbyash.com","url":"https://alion.io/company/ash-5","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Product","role_family":"Product","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":90000,"max_usd":167000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":183},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-09-03T05:20:35Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-11-06T15:35:19Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":64},"description":"About the Role\nAsh is seeking a Product Manager, Member Engagement to join our Platform team. In this role, you'll own the member engagement product roadmap including email, SMS, and AI-powered voice outreach from channel logic and configuration to performance measurement and iteration. You'll collaborate with product managers, engineers, and the marketing team to deliver high-quality member engagement content. This role is foundational as outreach is the first and often only chance to reach members who've been missed by traditional care. The work you do here turns a mailed kit into a completed test, and a completed test into a closed gap in care, directly impacting health outcomes for hundreds of thousands of members.\n\nResponsibilities\nConfigure and manage client campaigns in Customer.io, including audience segmentation, trigger logic, message sequencing, and A/B testing across outreach touchpoints.\nDive into engagement data to identify drop-off points, surface opportunities for further targeting, and build the case for roadmap investments that improve program performance.\nDrive experimentation where applicable to increase member engagement rates.\nWork alongside Senior Product Manager and Platform engineering team to ship improvements to the member engagement engine.\nCollaborate with the marketing team to refine message content, tone, and timing for diverse member populations to drive action in the home.\nServe as the internal expert on how our notification and outreach systems work, educating Client Delivery, Sales, and Operations on capabilities and constraints\n\nQualities\nOur ideal candidate is a mission-driven, motivated multi-tasker who finds fulfillment in doing work that has real impact.\nCommand a high bar for product experiences and leverage patient-centered design principles to guide your decision-making.\nAnalytical mindset with demonstrated ability to use data to drive product decisions and measure success.\nSelf-starter who proactively identifies opportunities to improve the product and user experience.\nExcellent communication and leadership skills, with the ability to bridge conversation across external clients, internal stakeholders, and engineering.\nRequirements\n3-5 years of product management experience.\nProven results moving conversion or retention metrics.\nStrong analytics fluency.\nExperience bringing AI-driven capabilities into consumer-facing product experiences preferred.\nKnowledge of and experience managing CRM tools, like HubSpot or Customer.io, and AI voice calling tools like Bland.ai.\nAbout Ash\nAsh is a leading at-home health care platform that enables organizations to close care gaps and improve medication adherence by bringing lab-quality testing and remote patient monitoring directly into members’ homes. Combining an AI-driven engagement model with a customizable white-label experience, Ash successfully activates hard-to-reach populations at scale. The platform has helped clients connect over one million members with essential health services, including hormonal health, chronic condition management, sexual health screening, cancer screening, and beyond.\nFounded in 2019 with a mission to make healthcare more inclusive and accessible for all, Ash works with organizations around the nation across the Digital Health, Public Health, and Payer sectors. Ash maintains full HIPAA compliance, and its network of laboratories holds CLIA certification and CAP accreditation. Discover more by visiting www.poweredbyash.com.\nWhat we offer\nThe opportunity to join a mission driven team and play a crucial role in shaping the future of the company.\nInclusive and transparent social culture.\nChallenging work, fast learning cycles, practical training, and meaningful feedback. We want to learn from every member of the team and bring fresh ideas to the table every day.\nFlexible working environment with unlimited vacation time and company provided team lunches.\nCompetitive pay, full health benefits (medical, dental, vision), stock options, 401k program.\nCommitment to Diversity, Equity, and Inclusion\nAsh values diversity and believes diverse teams make innovation possible. We work on complex, difficult problems in making healthcare more accessible and inclusive. We need a diverse team that can bring different perspectives and approaches, and whose experiences reflect the full set of stakeholders we seek to serve. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.","description_format":"text","description_chars":4600,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Flexible schedule","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Diagnostic Tests & IVD","Health & Medical Electronics"],"lifecycle":[{"event":"open","at":"2026-09-27T09:58:52Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.417,"p_room":0.36,"age_days":64,"expected_fill_days":35,"reasons":["conf:4","win:tail","crowd:"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/ash-product-manager-member-engagement","json_url":"https://alion.io/job/ash-product-manager-member-engagement.json","meta":{"generated_at":"2026-11-06T16:11:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30101,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3785118},"rest":"https://alion.io/mcp/rest/get_company?id=3785118"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fash-product-manager-member-engagement"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fash-product-manager-member-engagement"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fash-product-manager-member-engagement"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ash-product-manager-member-engagement\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fash-product-manager-member-engagement"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1331487}},{"tool":"search_jobs","arguments":{"company":"poweredbyash.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1331487},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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