{"id":1975666,"url":"https://alion.io/job/ashby-implementation-consultant-americas","title":"Implementation Consultant - Americas","company":{"id":58445,"name":"Ashby","domain":"ashbyhq.com","url":"https://alion.io/company/ashby","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":62,"open_postings":62,"ghost_share":0.629,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","CA"],"hiring_countries_total":2,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T21:00:55Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-17T10:59:28Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":10},"description":"Implementation Consultant - Americas\nHi! I’m Morgan, the Manager of Strategic Implementations here at Ashby. Our customers are at the center of everything we do, and that’s especially true during implementation. We take pride in being responsive, collaborative partners who focus not just on delivery, but on thoughtful execution.\nI’m thrilled to be expanding our implementation motion by hiring an Implementation Consultant. As part of our growing Professional Services team within Ashby’s Customer Success organization, you’ll play a critical part in helping customers bridge the gap between potential and actual value.\nAbout this role:\nAs our Implementation Consultant, you will own execution of the technical configuration for a defined set of new Ashby customers. During these implementations, you will partner closely with an Implementation Specialist to confirm customer requirements before leading the tailored configuration of native platform functionality. As initial configuration concludes, you will define and carry out a testing plan ahead of go-live. You will also document final configuration choices made to ensure visibility and allow for ongoing optimization post-launch.\nAs we scale, we’re investing in more specialized implementation roles to ensure customers get to value quickly. This role is ideal for someone earlier in their implementation or customer-facing career who is excited to learn, grow, and develop deep expertise in a complex product. You’ll work with increasing independence over time with support from more senior Implementation Specialists and cross-functional partners. This role is designed as a pathway into the more senior Implementation Specialist role over time.\nRole requirements:\nComplex SaaS Implementation & Project Management: You have deep experience contributing to or owning implementation projects for complex SaaS products (actioning a defined project plan, communicating and aligning with stakeholders on progress, and ultimately delivering results in accordance with the agreed upon expectations). You feel comfortable independently owning your domain, as well as keeping customers accountable to theirs. You work effectively in a remote-first setting, with the ability to travel as needed (\n\nCustomer Centricity: You are adept at understanding enterprise customer needs and tailoring implementation configurations to meet their specific requirements. You build strong customer relationships by maintaining high levels of engagement and communication. You serve as the customer’s proactive guide and advocate related to technical configuration, balancing empathy and practicality throughout the implementation. Bonus points if you have prior familiarity with Talent Acquisition teams and processes.\n\nTechnical Proficiency: You have a solid understanding of a complex product (ideally Ashby) and its technical intricacies. You are technically curious and creative.\n\nCritical Thinking & Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly. You don’t rely on ‘I’ve seen this done,’ but instead think critically to solve problems. You anticipate how configuration decisions might impact customer goals, ask questions to validate options, and pair your recommendations with risk mitigation tactics.\n\nBest Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value.\n\nChange Management: You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach.\n\nCross-functional Collaboration and Communication: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress. You proactively communicate progress and risks with internal and external stakeholders.\n\nYou could be a great fit if:\nYou strike the balance between collaborative teamwork with a strong ability to execute independently on a defined plan.\n\nYou demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes.\n\nYou are a great listener. You read between the lines of what customers share in order to identify core concepts, which allows you to surface the right tailored recommendations. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs.\n\nYou are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions.\n\nYou know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy.\n\nYour peers describe you as detail-oriented and technically proficient. You take pride in internal operations.\n\nYou are data-driven. You use metrics and analytics to inform decisions and measure success.\n\nYou are adaptable. You can navigate changes in a fast-paced, evolving environment.\n\nYou are eager to make an impact and grow. You understand the critical role you play in a customer’s success, and seize opportunities to expand your impact for customers and the team.\n\nYou might not be a great fit if:\nYou are uninterested in customer-facing work that blends technical, operational, and interpersonal skills.\n\nYou are uncomfortable learning a complex product and adapting as it evolves.\n\nYou prefer roles that are purely strategic without hands-on execution.\n\nOur philosophy:\nHere are a few key points that should give you a sense of what it’s like to work with us:\nWe invest heavily in building best-in-class products, believing that great products make customer success easier and more meaningful.\n\nWe value deep expertise and thoughtful problem-solving in every customer interaction.\n\nWe believe small, highly capable teams outperform large teams - and we hire, support, and compensate accordingly.\n\nWe value ownership, principled thinking, and clear communication, regardless of tenure or level.\n\nThe Interview\nAt Ashby, our team and interview process want to help you show your best self. Our interview process is structured to get to know you and your career as well as empower you with insight into our key focus areas. Here is the process in its entirety:\n30 min - Recruiter Screen with Talent Team\n\n45 min - Interview with Manager of Strategic Implementations (Hiring Manager)\n\nTake Home Exercise\n\n30 min - Take Home Deep Dive Interview with 2 Strategic Implementation Specialists\n\nFinal Round:\n30 min - Cross-functional collaboration with Head of Professional Services\n\n30 min - Product Complexity with VP of Customer Success\n\n10 min - Closing Questions with Hiring Manager\n\nAshby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.\nAshby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.","description_format":"text","description_chars":7458,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","Recruiting Software & ATS"],"lifecycle":[{"event":"open","at":"2026-10-06T21:12:45Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":0.9,"age_days":10,"expected_fill_days":23,"reasons":["conf:1","stale_co","win:mid"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/ashby-implementation-consultant-americas","json_url":"https://alion.io/job/ashby-implementation-consultant-americas.json","meta":{"generated_at":"2026-10-17T11:40:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15313,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58445},"rest":"https://alion.io/mcp/rest/get_company?id=58445"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fashby-implementation-consultant-americas"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fashby-implementation-consultant-americas"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fashby-implementation-consultant-americas"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ashby-implementation-consultant-americas\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fashby-implementation-consultant-americas"}]}